Veronica Neris
Chicago,Il
Summary
Dynamic healthcare professional with a proven track record at Ann & Robert H. Lurie Children's Hospital, enhancing patient engagement and clinic efficiency. Skilled in HIPAA compliance and effective problem-solving, I successfully reduced no-show rates and improved revenue collection, ensuring optimal patient care and streamlined operations.
Overview
8
8
years of professional experience
Work History
Lead Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
11.2020 - Current
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
Surgery Scheduling Coordinator
NorthShore University HealthSystem - Skokie Hospital
09.2017 - 11.2020
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Education
No Degree -
City Colleges of Chicago
Chicago, ILSkills
- HIPAA compliance
- Effective problem solving
- Office administration
- Insurance verification
- Policy adherence
- Problem-solving
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
11.2020 - Current
Surgery Scheduling Coordinator
NorthShore University HealthSystem - Skokie Hospital
09.2017 - 11.2020
No Degree -
City Colleges of Chicago
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