Veronica Nuno
San Fernando,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MAP Communications
Mission Hills, California
06.2018 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls promptly and courteously.
- Entered notes into the database for each call received.
- Updated existing customer accounts with recent contact information.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
Warehouse Worker
Encore
Simi Valley, CA
- Maintained accurate inventory records using computerized tracking systems.
- Transported goods to designated areas within the warehouse facility.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Assembled orders according to customer requests.
- Processed returns of defective merchandise as required.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Customer Service Representative
Iqor
Simi Valley, California
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
- Performed maintenance tasks such as software patches and upgrades.
- Maintained records of troubleshooting activities and customer interactions.
- Provided remote support to customers experiencing technical difficulties.
Medical Records Clerk
Northridge Hospital Medical Center
Northridge, California
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Updated patient files with new medical information as needed.
- Retrieved patient medical records in response to requests from authorized personnel.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Maintained a secure filing system for confidential documents.
Education
High School Diploma -
Sylmar High
Sylmar, CA01-2005
Medical Billing Coding
Everest Collage
Van Nuys, CASkills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Medical terminology knowledge
- Customer Education
- Customer Service
- Documentation
- Positive and professional
- Filing
- Order Processing
- Active Listening
- Call Center Operations
- Credit card payment processing
Timeline
Customer Service Representative
MAP Communications
06.2018 - 05.2024
Warehouse Worker
Encore
Customer Service Representative
Iqor
Medical Records Clerk
Northridge Hospital Medical Center
High School Diploma -
Sylmar High
Medical Billing Coding
Everest Collage