Veronica Olvera
EJ'S Appliance Repair
MANSFIELD,TX
23
years of professional experience
1
Certification
Experienced small business owner with strengths in customer relations, staff management, and financial control. Skilled in scheduling, dispatch, inventory, and problem-solving, with a record of improving service flow, reducing costs, and supporting repeat business.
Work History
Owner
11 Years 4 Months- Directed daily appliance repair operations, prioritizing service calls and technician workflows.
- Estimated repair costs, ordered replacement parts, and tracked inventory for efficient turnaround.
- Coordinated customer scheduling, dispatch, and follow-up to maintain timely service delivery.
- Resolved customer concerns, warranty issues, and service questions with clear communication.
- Managed business administration, including invoicing, billing, and recordkeeping.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Staffing Coordinator
11 Years 1 Month- Coordinated daily staffing schedules to ensure balanced coverage across clinical departments and shift needs.
- Monitored staffing levels, identifying shortages and reassigning personnel to maintain operational continuity.
- Communicated schedule changes promptly to nurses, managers, and support staff to reduce coverage gaps.
- Maintained accurate staffing records, including availability, time-off requests, and call-in updates.
- Collaborated with department leaders to forecast staffing needs and adjust assignments for patient care demands.
- Resolved scheduling conflicts by prioritizing coverage requirements and employee availability.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Fostered positive relationships with staffing agencies, enhancing quality of candidates sourced.
- Negotiated terms with staffing agencies, resulting in cost savings for company.
- Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
Education
Associate Degree of Occupational Studies in Health
High School Diploma
Skills
Bi-Lingual - English / Spanish
Customer relations
Small business operations
Staff management
Financial management
Team leadership
Accomplishments
Accomplishments:
Co-Chair MMMC Employee Giving Campaign
Multiple Time - Great Award Recipient
Initiated Staffing Notification through Live Process
Created Daily Staffing Sheets
Co- Founded our Christmas Adoption Campaign
Certification
Phlebotomy
CNA
Patient Care Technician
Timeline
Owner
EJ'S Appliance Repair
05.2015 - 09.2026Read More
Staffing Coordinator
Methodist Medical Center
11.2003 - 12.2014Read More
The Bryman School
Associate Degree of Occupational Studies in Health
Read More
Marathon High School
High School Diploma
Read More