Veronica O'neal
Anniston
Summary
With a proven track record at the Alabama Army National Guard, I excel in operations management and staff supervision, enhancing team productivity and operational efficiency by over 30%. My expertise in performance monitoring and strategic task delegation has fostered significant improvements in process efficiency and customer satisfaction.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Alabama Army National Guard
06.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 120 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Water Treatment Supervisor
Alabama Army National Guard
10.2016 - 06.2020
- Collaborated with team members to maintain a safe working environment, resulting in reduced workplace accidents.
- Liaison between different departments fostering open communication channels and improved collaboration on various projects.
- Increased cost-efficiency by optimizing the use of chemicals, energy, and resources during the water treatment process.
- Implemented preventative maintenance programs that resulted in an increased lifespan of vital equipment used in the facility.
- Promoted environmentally friendly practices within the facility leading to a reduction in waste generation and enhanced resource conservation.
- Enhanced water treatment efficiency by implementing advanced filtration techniques and monitoring systems.
- Reduced downtime of water treatment equipment through regular maintenance, inspections, and repairs.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Adjusted water treatment levels to correct below-standard variances
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Supply Specialist
Alabama Army National Guard
04.2015 - 10.2016
- Achieved compliance with audit performance requirements.
- Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
- Maintained audit trails to adhere to performance requirements.
- Recommended efficiencies for improvement of transportation system operations.
- Analyzed historical data patterns to identify potential areas for improvement in procurement practices leading to increased efficiency gains across various functions within the organization.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
- Supervised handling of deliverables and contract closeouts.
- Maintained and managed HAZMAT program.
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Streamlined shipping processes, reducing transit times and increasing customer satisfaction levels.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Technical Inspector
Alabama Army National Guard
08.2013 - 04.2015
- Collaborated with cross-functional teams to devise solutions for recurring technical problems, boosting overall productivity.
- Provided comprehensive reports on inspection findings, allowing management to make informed decisions regarding equipment usage and maintenance schedules.
- Maximized equipment uptime with regular preventative maintenance checks and timely repairs.
- Coordinated with suppliers to ensure timely delivery of replacement parts, minimizing disruption to production schedules.
- Contributed to a safer work environment by promptly addressing any identified hazards during equipment inspections.
- Leveraged strong communication skills to provide clear explanations of complex technical issues to non-technical stakeholders.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Updated quality control records and reports.
- Operated and maintained testing equipment.
- Provided feedback to production team regarding product quality.
Administrative Assistant
Alabama Army National Guard
09.2008 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Chemical Analyst
Alabama Army National Guard
09.2008 - 08.2012
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
- Provided technical expertise for troubleshooting complex issues, resulting in reduced downtime for instruments and equipment.
- Conducted routine maintenance on analytical instruments, preventing costly repairs or unexpected downtime due to malfunctions or wear-and-tear issues.
- Maintained a safe work environment by adhering to strict safety protocols and procedures during all laboratory activities.
- Increased quality control compliance by conducting thorough data reviews and addressing discrepancies promptly.
- Assisted in auditing processes, upholding high standards of quality management systems within the laboratory setting.
- Troubleshot equipment adjustments to meet and maintain safety, output and quality expectations.
Education
Bachelor of Science - Criminal Justice
Jacksonville State University
Jacksonville, AL05-2005
High School Diploma -
Lineville High School
Lineville, AL06-1998
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Timeline
Operations Supervisor
Alabama Army National Guard
06.2020 - Current
Water Treatment Supervisor
Alabama Army National Guard
10.2016 - 06.2020
Supply Specialist
Alabama Army National Guard
04.2015 - 10.2016
Technical Inspector
Alabama Army National Guard
08.2013 - 04.2015
Administrative Assistant
Alabama Army National Guard
09.2008 - 08.2012
Chemical Analyst
Alabama Army National Guard
09.2008 - 08.2012
Bachelor of Science - Criminal Justice
Jacksonville State University
High School Diploma -
Lineville High School
Similar Profiles
James HarpJames Harp
Pilot at Alabama Army National GuardPilot at Alabama Army National Guard
Samuel NievesSamuel Nieves
State Aviation Logistics Officer at Alabama Army National GuardState Aviation Logistics Officer at Alabama Army National Guard
Spencer Givens-GaynorSpencer Givens-Gaynor
74D Chemical Operations Specialist at Alabama Army National Guard74D Chemical Operations Specialist at Alabama Army National Guard