Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Orelus

Miami,FL

Summary

Experienced with managing customer care operations and ensuring high levels of customer satisfaction. Utilizes conflict resolution strategies to maintain positive customer relationships and team dynamics. Track record of successfully leading teams and implementing service improvements.

Overview

5
5
years of professional experience

Work History

Customer Care Manager

Alorica
09.2024 - Current
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • managed time-off request and staff availability .
  • Managed and motivated employees to be productive and engaged in work.

Quality Control Inspector

Aveva
05.2022 - 09.2024
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Assistant Manager

Blaze Pizza
07.2020 - 04.2022
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted regular employee check-ins and performance evaluations to support payroll and leave reporting.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

Miami Jackson
06-2017

Skills

  • Data tracking
  • Schedule management
  • Team management
  • Customer relations
  • Customer service
  • Problem-solving
  • Excellent communication

Timeline

Customer Care Manager

Alorica
09.2024 - Current

Quality Control Inspector

Aveva
05.2022 - 09.2024

Assistant Manager

Blaze Pizza
07.2020 - 04.2022

High School Diploma -

Miami Jackson

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