Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Orozco

(She/Her/Ella)

Summary

Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Desiring new role with growing operation and wanting to assist with health equity for vulnerable populations by increasing assistance and minimizing their financial responsibility.

Overview

3
3
years of professional experience

Work History

Front Office Specialist II

Planned Parenthood
12.2022 - Current
  • Assists patients with completing necessary paperwork. such as FPACT and Gilead, accurately and efficiently, allowing the check-in process to be a smooth visit experience.
  • Provides compassionate care, consistently prioritizing patients' needs and comfort during their visits.
  • Assigned trainer for new front office staff; teaches and guides insurance eligibility
  • Facilitates clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
  • Professionally handles incoming calls while simultaneously attending to in-person visitors at the front desk.
  • Processes payments and informs individuals of financial responsibility before their seen to clarify payment collection
  • Follows detailed directions from management to complete daily tasks and prepare for specialty visits
  • Exceeds with Word, Excel, Outlook And other computer applications

Volunteer

Kaiser Permanente
07.2021 - 08.2022
  • Educated patients on general vaccine information by creating pamphlets online
  • Worked with staff to track vaccine requests on Excel sheet
  • Translated for nurses at small COVID-19 vaccine booths
  • Used strong interpersonal communication skills to convey information to others.

Intern

Young And Healthy
01.2022 - 05.2022
  • Conducted patient outreach to past patients and worked with confirmed appointments until patient had their tax appointment
  • Communicated with team on daily progress though Microsoft Teams and used Excel sheet to track patients who completed taxes
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Assisted with Spanish translation services for tax appointments and mobile dental clinics
  • Answered and managed over a 100 incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

California State University - Public Health, Child Development

California State University - Los Angeles
Los Angeles, CA
05.2022

Skills

  • Bilingual
  • Time oriented
  • Customer service expertise
  • Leader
  • Adaptable
  • Effective Communication
  • Teamwork and Collaboration

Timeline

Front Office Specialist II

Planned Parenthood
12.2022 - Current

Intern

Young And Healthy
01.2022 - 05.2022

Volunteer

Kaiser Permanente
07.2021 - 08.2022

California State University - Public Health, Child Development

California State University - Los Angeles

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Veronica Orozco