Veronica Padilla
Elizabeth,NJ
Summary
Healthcare professional with over 10 years of experience in administrative operations, staff support, business development, training, and client/staff relations. Demonstrates exceptional patient care techniques and the ability to connect effectively with clients and nursing peers to provide compassionate assistance. Highly organized and detail-oriented, with excellent phone etiquette and follow-up skills. Seeking an opportunity to leverage these skills to contribute to organizational growth and professional
Overview
10
10
years of professional experience
Work History
Patient Financial Counselor-Temp
Atlantic Health System, Morristown Medical Center
Morristown, NJ
02.2023 - 06.2023
- Conducted interviews with 20-25 patients and family members in the ED, at bedside, in office, or by phone to determine eligibility for financial assistance.
- Skilled in hospital patient accounting systems such as EPIC.”
- Completed NJ FamilyCare, Medicaid, Presumptive Eligibility Program, and Charity Care applications.
- Coached patients with insightful information on all state and federal assistance programs.”
- Obtained insurance information, verified eligibility, and updated patient accounts.
- Created cost of care estimates, collected payments, and arranged payment plans for over-income and self-pay patients.
- Managed financial department work queue and followed up on ED reports for discharged patients requiring financial screening.
Patient Financial Counselor-Temp
Hudson Regional Hospital
Secaucus, NJ
09.2022 - 12.2022
- Utilize the Meditech program to coordinate care for self-pay patients, handling daily phone calls to arrange their care cap.
- Facilitated in-person interviews with admitted patients to determine their eligibility for charity care or Medicaid assistance.
- Prepared charity care approval letters for patients who met the low income and asset criteria.
- Managed the insurance list to verify status and check eligibility and benefits through NJMMIS and NaviNet.
- Handled MVA and Workers’ Compensation pending accounts by resolving issues related to missing claim numbers and insurance information.
- Processed payments in collections, applied the funds to customer balances, and sent out collection letters.
Palliative Care Coordinator and Billing Auditor
Ascend Hospice
Cranford, NJ
10.2019 - 03.2021
- Coordinated services for Care One facilities across North, Central, South, and Southwest regions of New Jersey.
- Responsible for processing up to 25 new referrals and initiating patient consultations with MSW and APN for admissions.
- Assisted the MD in conference calls with Spanish-speaking family members to explain palliative and hospice care symptom management, and also supported sales representatives with Spanish phone calls.
- Produced weekly, month-to-date (MTD), and year-to-date (YTD) billing audit reports for Palliative Care, covering admissions, discharges, holds, and follow-ups.
- Audited and reviewed clinical documents, including verifying physician orders and CPT coding accuracy, prior to billing submission.
- Prepared CPT coding addendum forms and APN timesheets for initial and subsequent visits.
- Assisted Ascend Hospice HR recruiters in identifying potential candidates using the ICIMS and Oracle platforms.
- Arranged Palliative Care leadership, APN, and sales representative meetings.
Intake Manager
Amedisys Home Health Care
Secaucus, NJ
03.2013 - 10.2018
- Implemented training for co-workers and new hires on software Home Care Home Base software.
- Conducted 25-30 intake referrals received from hospitals, physician's office, rehabilitation centers and nursing facilities.
- Built relationships with medical social workers and communicated updates on resumption of care or patients’ start-of-care dates.
- Developed and implemented a targeted sales strategy that resulted in a 25% increase in new customers acquisition within the first year.
- Assisted sales rep outside in the field to Collect possible referrals.
- Maintained weekly frequency reports to ensure that clinicians completed the transmission of services per visit.
- Coordinated weekly case meetings with scheduling team to establish great workflow.
- Served as the office key-holder and carried out all closing procedures.”
Education
Language Arts
Union County College
Cranford, NJMedical Billing and Coding -
Sanford Brown Institute
Iselin, NJ05.2011
Skills
- Quick learner of new task
- Administrative support
- Sales and marketing strategy
- Critical thinking
- Teamwork
- Proficiency in Outlook
- Proficiency in Excel
- PE Medicaid Certified
- Medical billing and ICD-10 coding
- Medical Terminology
- HIPAA and confidentiality compliance
Timeline
Patient Financial Counselor-Temp
Atlantic Health System, Morristown Medical Center
02.2023 - 06.2023
Patient Financial Counselor-Temp
Hudson Regional Hospital
09.2022 - 12.2022
Palliative Care Coordinator and Billing Auditor
Ascend Hospice
10.2019 - 03.2021
Intake Manager
Amedisys Home Health Care
03.2013 - 10.2018
Language Arts
Union County College
Medical Billing and Coding -
Sanford Brown Institute