Veronica Paramo
Riverside,United States
Summary
Prosperous customer service specialist with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability.
Skilled in developing pricing and promotions and responding to customer inquiries and feedback.
Passionate about delivering quality products and services to customers and developing lasting relationships.
Hardworking job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
E-Commerce Specialist
Skechers
11.2021 - 03.2022
- Maintained working knowledge of company products, services and promotions.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Educated and engaged customers through product demonstrations via video software.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Carried out day-day-day duties accurately and efficiently.
Chiropractic Therapist Assistant
Dr Lee Office
Moreno Valley, CA
02.2018 - 08.2018
- Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
- Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Sales Floor Associate
T-Mobile
10.2013 - 05.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Alerted customers to upcoming sales events and promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Staff
Flying Pigs Video
10.2013 - 05.2017
Cashier
Jack In The Box
Moreno Valley, CA
06.2008 - 02.2013
Food Server
Saco Foods
Idyllwild, CA
06.2010 - 08.2012
- Worked effectively in fast-paced environments.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Documented orders accurately to track sales and properly bill guests.
Education
Associate of Science - Administration of Justice
Riverside City College
Riverside, CA06.2025
Associate of Science - Computer Forensics and Counterterrorism
Riverside City College
Riverside, CA06.2024
Skills
- Bilingual Communications
- Salesforcecom
- Customer Service
- Sales Management
- Direct Sales
- Sales Presentations
- Marketing
- Appointment Scheduling
- Telemarketing
- Therapeutic Massage
- Professional Relationships
- PC Installation
- Financial Tracking
- Social Perceptiveness
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce Specialist
Skechers
11.2021 - 03.2022
Chiropractic Therapist Assistant
Dr Lee Office
02.2018 - 08.2018
Sales Floor Associate
T-Mobile
10.2013 - 05.2017
Sales Staff
Flying Pigs Video
10.2013 - 05.2017
Food Server
Saco Foods
06.2010 - 08.2012
Cashier
Jack In The Box
06.2008 - 02.2013
Associate of Science - Administration of Justice
Riverside City College
Associate of Science - Computer Forensics and Counterterrorism
Riverside City College
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