Veronica Parra
Austin,TX
Summary
Experienced with patient care coordination, ensuring seamless service delivery. Utilizes team management skills to enhance operational workflows. Track record of improving patient satisfaction through effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Patient Services Manager
Compass Group USA
2021.07 - Current
- Developed training programs for staff, enhancing team performance and customer service skills.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Established standard operating procedures, promoting consistency in food quality and service excellence.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Improved patient satisfaction by implementing new menu options and streamlining food preparation processes.
- Oversaw training of more than 12 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Patient Service Supervisor
Compass Group USA
2017.06 - Current
- Supervised staff preparing and serving 180+ meals per day.
- Adhered to all company food, safety, quality and sanitation policies.
- Assessed employee schedules for effectiveness and timesheets.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Balanced and reconciled cash drawer.
- Served specific meals to patients with special dietary needs.
Supervisor
American Cleaners
2006.08 - 2017.06
- Resolved customer complaints and adjusted policies to meet changing needs.
- Conducted employee evaluations and reviews.
- Verified prices and computed totals to complete accurate invoices.
- Entered information into system to update status reports.
- Performed scheduled inventory counts and supply audits.
- Handled over 60 customers each day and processed transactions, including deposits and withdrawals.
- Balanced daily cash deposits and vault inventory with zero error rate.
Team Lead
Whataburger
2002.01 - 2003.07
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Optimized staffing levels with strategic scheduling and task delegation.
- Developed and monitored weekly staff schedules.
Education
High School Diploma - undefined
Lanier High School
Austin, TX05.2001
Skills
- Schedule management
- Patient safety
- Active listening
- Multitasking
- Reliable and trustworthy
- Customer service
- People skills
- Teambuilding
Languages
English
Native or Bilingual
Timeline
Patient Services Manager
Compass Group USA
2021.07 - Current
Patient Service Supervisor
Compass Group USA
2017.06 - Current
Supervisor
American Cleaners
2006.08 - 2017.06
Team Lead
Whataburger
2002.01 - 2003.07
High School Diploma - undefined
Lanier High School