Veronica Pasaye
Riverside,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Pinnacle Medical Group
01.2023 - 05.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Intake Specialist
Stead Medical Center
06.2021 - 01.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Called in prescriptions for patient to appropriate pharmacy
- Sent referrals to to appropriate medical office when needed
- File patients charts in alphabetical order
- Request any Dr. notes from any Dr. visits that may be needed in office
- Made follow up appointments
Assistant Supervisor
Trademark Global, LLC
08.2018 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Set overall vision and provided team leadership.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained safety records and accident reports for human resources.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated with account holders to give them information about account
- Answer all emails in a timely manner
- Used an electric pallet jack
Education
High School Diploma -
JobCorps
Reno, NV06.2004
Skills
Bilingual (Spanish & English)
Fast Learner
Able to adapted to different work environment without accomodations
Very reliable
Type 30 WPM
Able to get along with different personalities
Timeline
Intake Specialist
Pinnacle Medical Group
01.2023 - 05.2023
Intake Specialist
Stead Medical Center
06.2021 - 01.2023
Assistant Supervisor
Trademark Global, LLC
08.2018 - 09.2020
High School Diploma -
JobCorps
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