Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Brandy Ruiz
Reno,NV
Summary
Overview
2
years of professional experience
Work History
PINNACLE MEDICAL GROUP
Medical Intake Coordinator
10.2023 - Current
Job overview
- Streamlined patient intake process by implementing efficient data collection methods and improving communication between departments.
- Enhanced patient satisfaction by providing timely, accurate information on medical services and insurance coverage.
- Reduced appointment wait times for patients by optimizing the scheduling system and coordinating with healthcare providers.
- Increased accuracy of patient records by diligently reviewing documentation and verifying information with patients and healthcare professionals.
RENO TAHOE PAIN ASSOCIATES
Surgery Scheduler
11.2022 - 09.2023
Job overview
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
ROC
WORKERS COMPENSATION SPECIALIST
02.2022 - 12.2022
Job overview
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Education
University of Phoenix Phoenix, AZ
Bachelor of Science from Applied Psychology
08.2026
University Overview
Career College of Northern Nevada Sparks, NV
Associate of Applied Science from HEALTH INFORMATION MANAGEMENT
08.2023
University Overview
- Honor Roll (2022-2023)
- Student Council (Vice President)
- 4.0 GPA
Skills
- HIPAA Compliance
- Follow-up care
- Medical Coding
- Appointment Scheduling
- Insurance Verification
- Medical terminology knowledge
Websites
Timeline
Medical Intake Coordinator
PINNACLE MEDICAL GROUP
10.2023 - Current
Surgery Scheduler
RENO TAHOE PAIN ASSOCIATES
11.2022 - 09.2023
WORKERS COMPENSATION SPECIALIST
ROC
02.2022 - 12.2022
University of Phoenix
Bachelor of Science from Applied Psychology
Career College of Northern Nevada
Associate of Applied Science from HEALTH INFORMATION MANAGEMENT
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