Keicy Robinson
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Intake Coordinator
Crest SSD LLC
Remote
02.2023 - Current
- Improved team efficiency by regularly updating colleagues on new procedures, regulations, and best practices in medical intake coordination.
- Assisted patients in completing necessary paperwork accurately and thoroughly before their appointments, minimizing delays during check-in processes.
- Provided ongoing training support for new staff members on Medical Intake Coordinator duties, ensuring consistent quality performance across the team.
- Supported healthcare providers in delivering optimal patient care by promptly addressing concerns or questions related to patient intake processes.
Medical Records
A1 Personnel
Remote
12.2021 - 12.2022
- Separate pertinent information from veterans' medical records to ensure all relevant documents are properly identified and categorized.
- Ensure strict adherence to HIPAA regulations, maintaining the confidentiality and security of all medical information handled.
- Break down and scan physical medical files (C-files), digitizing them for future access. Bookmark files accurately for easy navigation and retrieval when needed.
- Coordinate with the Veterans Benefits Management System (VBMS) to conduct CAPRI (Compensation and Pension Record Interchange) checks for veteran records, ensuring data accuracy and completeness.
Scheduling Coordinator
Sutherland Global
09.2019 - 03.2021
- Collecting and verifying patient information. Entering patient data into electronic health records (EHR) systems.
- Scheduling patient appointments. Coordinating with healthcare providers to ensure availability. Managing appointment reminders and follow-ups.
- Answering phone calls and addressing patient inquiries. Handling patient complaints and resolving issues or escalating them as necessary.
- Providing patients with pre-appointment instructions and post-appointment care guidelines. Assisting patients with billing questions. Processing payments and setting up payment plans.
Education
Associate of Science -
Houston Community College
Houston, TXSkills
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Patient Scheduling
- Scheduling appointments
- Email Support
- Chat Support
- Inbound/Outbound Calling
- `Remote Operations
- Time Management
- Customer Service
- Data Entry
- Medicare Expertise
- ICD-10 Proficiency
- HIPAA knowledge
- Claims Processing
- EOB Analysis
- Claim Appeals Handling
- HIPAA
Timeline
Medical Intake Coordinator
Crest SSD LLC
02.2023 - Current
Medical Records
A1 Personnel
12.2021 - 12.2022
Scheduling Coordinator
Sutherland Global
09.2019 - 03.2021
Associate of Science -
Houston Community College