Veronica Pearce
Islip Terrace,NY
Summary
I am outgoing and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible and can learn quickly, adept at dealing with customer inquiries, complaints and requests for information.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician
Muneca Esthetics
Lindenhurst, NY
03.2021 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
Caterer and Server
North Hills Country Club
Manhasset, NY
07.2018 - 01.2019
- Provided direction to staff during setup and service of catered events.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Set up and cleaned up food preparation and service stations before and after catered events.
Cashier and Customer Service
Toys 'R' Us
Massapequa, NY
02.2016 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Buffalo Wild Wings hostess
Buffalo Wild Wings
Farmingdale, NY
08.2015 - 03.2016
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Waitress/Hostess
IHOP
Myrtle Beach, SC
08.2013 - 06.2014
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress/Cashier
Highway 55
Myrtle Beach, SC
07.2013 - 04.2014
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Esthetician License -
Brittany Beauty School
Levittown, NY09-2021
Associate of Arts -
Nassau Community College
05-2020
High School Diploma -
Walter G O'Connell Copiague High School
06.2016
Skills
- Food Service
- Crew Member
- Customer Service
- Microsoft office (Word, Excel, Powerpoint)
- Communications
- Time Management
- Phone Etiquette
- Training delivery
- Adaptability
- Product knowledge
Certification
- Driver's License
- Licensed Esthetician
Additional Information
I am currently self employed with my own small business looking to venture out into new opportunities.
Timeline
Esthetician
Muneca Esthetics
03.2021 - Current
Caterer and Server
North Hills Country Club
07.2018 - 01.2019
Cashier and Customer Service
Toys 'R' Us
02.2016 - 08.2016
Buffalo Wild Wings hostess
Buffalo Wild Wings
08.2015 - 03.2016
Waitress/Hostess
IHOP
08.2013 - 06.2014
Waitress/Cashier
Highway 55
07.2013 - 04.2014
Esthetician License -
Brittany Beauty School
Associate of Arts -
Nassau Community College
High School Diploma -
Walter G O'Connell Copiague High School