Veronica Perez
Roseville,CA
Summary
Dynamic manager with proven success at Carls Jr, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and prompt dispute resolution. Skilled in operations management and staff development, consistently achieving high performance in a fast-paced environment. Committed to fostering a productive and organized workplace.
Overview
9
9
years of professional experience
Work History
Manager
Carls Jr
08.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Chevron
01.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
North Highlands
North Highlands, CA07.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
- Budget control
Languages
Spanish
Native or Bilingual
Timeline
Manager
Carls Jr
08.2016 - Current
Cashier
Chevron
01.2016 - 08.2016
High School Diploma -
North Highlands
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