Veronica Pfefferkorn
Reno,NV
Summary
Adept at balancing high-volume dining with exceptional customer service, I honed my skills at Mimi’s Cafe, mastering cash handling and fostering warm customer relationships. My ability to train staff and manage seamless service transitions underscores my strong work ethic and team-player attitude, ensuring every guest experience is memorable.
Overview
18
18
years of professional experience
Work History
Server
Mimi’s Cafe
02.2016 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Pioneer Crossing Casino And Restaurant
05.2006 - 06.2012
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
General Studies
Piner High School
Santa Rosa, CA06.1998
Skills
- Cash Handling
- Memory retention
- Menu Memorization
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Safe Food Handling
- Cleanliness standards
- High-volume dining
- Suggestive Selling
- Allergy awareness
- Wine service
- Banquet Coordination
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Cool Under Pressure
- Staff Training
Timeline
Server
Mimi’s Cafe
02.2016 - 11.2023
Server
Pioneer Crossing Casino And Restaurant
05.2006 - 06.2012
General Studies
Piner High School