VERONICA PINALES
El Paso,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Mexican Restaurant
04.2022 - Current
- Recorded food and drink orders to serve customers to the highest standards
- Quickly developed relationships with customers, and maintained positivity while serving up to 8 tables at a time.
Sales Associate Customer Representative
H&M
09.2019 - 04.2022
- Assist an average of 40 customers per day in finding or selecting items and upselling to help generate additional revenue
- Provide excellent customer service and go above and beyond expectations.
Sales Associate Customer Representative
Aerie
04.2019 - 09.2021
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Bachelor - Marketing
University of Texas
El Paso, TX09.2024
Skills
- Hardworking and trustworthy individual seeking a team-oriented environment Great at multitasking and maintaining grace, efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues
- Customer Relations
- Store Maintenance
- Money Handling Abilities
- Project Management Abilities
Affiliations
Spring 2023 Women in Business Association- University of Texas at El Paso
Languages
Spanish
Native or Bilingual
Timeline
Mexican Restaurant
04.2022 - Current
Sales Associate Customer Representative
H&M
09.2019 - 04.2022
Sales Associate Customer Representative
Aerie
04.2019 - 09.2021
Bachelor - Marketing
University of Texas
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