Veronica Pulido
Sacramento,CA
Summary
Motivated retail professional with 5 years of experience in customer service, leadership, and retail management at Hollister Co., part of Abercrombie & Fitch Co.. Proven ability to lead teams, communicate effectively, and create positive customer experiences. Experienced in team leadership, store operations, employee training, and problem solving in fast paced retail environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hollister.Co
Roseville, California
2026.06 - Current
- Assisted managing daily store operations and team activities.
- Supported staff training and development to enhance customer service skills.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized promotional events to engage customers and drive sales traffic.
Key Lead (Management Position)
Hollister Co.
Sacramento, CA
2025.01 - 2026.06
- Lead employees during shifts while maintaining a positive and productive work environment
- Assist with training and coaching team members to meet company standards
- Facilitated opening and closing procedures, merchandising, and store presentation to maintain operational standards
- Assisted store management in daily retail operations and team supervision to ensure smooth workflow
- Addressed customer concerns professionally and resolved issues to enhance customer satisfaction
- Maintain strong communication between team members and management
Brand Representative Lead
Hollister Co.
Sacramento, CA
2023.11 - 2024.12
- Demonstrated leadership skills that led to promotion into management
- Supervised and supported Brand Representatives to foster a cohesive team dynamic and improve daily operational effectiveness
- Coordinated with management to enhance team collaboration and elevate customer service performance
- Helped train new employees on customer interaction and store expectations
- Organized and streamlined operations in high-traffic retail environments to ensure optimal service delivery
Brand Representative
Hollister Co.
Sacramento, CA
2021.10 - 2023.10
- Provided exceptional customer service, enhancing customer satisfaction and facilitating purchases
- Built strong communication and customer service skills in a fast-paced environment
- Collaborated with team members to meet store goals, fostering a supportive team atmosphere
- Ensured store cleanliness and organized merchandise presentation, contributing to a positive shopping environment
- Operated cash registers and handled transactions accurately
Education
Sacramento City College
Sacramento, Ca.2026-09
High School Diploma -
Hiram Johnson High School
Sacramento, Ca.2023-06
Skills
- Retail management
- Customer service excellence
- Cash handling and POS systems
- Merchandising presentation
- Inventory organization
- Operational efficiency
- Leadership and team management
- Training and mentoring
- Team collaboration
- Effective communication
- Customer relationship management
- Problem-solving abilities
Personal Information
Title: Store Operations Leader
LINKS
- Hollister Co.
- Abercrombie & Fitch Co.
Timeline
Assistant Manager
Hollister.Co
2026.06 - Current
Key Lead (Management Position)
Hollister Co.
2025.01 - 2026.06
Brand Representative Lead
Hollister Co.
2023.11 - 2024.12
Brand Representative
Hollister Co.
2021.10 - 2023.10
Sacramento City College
High School Diploma -
Hiram Johnson High School