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Veronica Queral
Student
Miami,FL
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Manager/Director of Customer Relations
GRP MIA SERVICES CORP
Doral, FL
10.2025 - 02.2026
- Led strategic initiatives to enhance operational efficiency.
- implemented policies that improved organizational performance and compliance.
- Maintained and organized client lists while executing phone call outreach for effective communication.
- Mentored team members, fostering professional growth and enhancing team productivity.
Digital Marketing Specialist
Green Street LLC
Miami, FL
05.2025 - 09.2025
- Coordinated efforts with diverse teams to synchronize strategic goals and objectives.
- Drove sales growth and cultivated a loyal customer base during my time there.
- Produced targeted marketing materials to showcase shop offerings and foster partnerships with local enterprises.
- Partnered with business owners to support operational goals and assist in decision-making processes.
Freelance Web Developer
Freelance
Miami, FL
02.2022 - 09.2025
- Executed website design and creation utilizing SEO strategies to enhance online visibility.
- Collaborated with clients to define project requirements and deliver tailored web solutions.
- Implemented content management systems to streamline website updates and maintenance.
- Led project planning sessions to establish timelines and resource allocation effectively.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
Team Captain
Smoothie King
Hialeah, FL
12.2024 - 03.2025
- Led team in daily operations, ensuring smooth workflow and effective communication.
- Trained new staff on product knowledge and customer service best practices.
- Monitored inventory levels and assisted in stock management to optimize supply chain efficiency.
- Implemented promotional strategies to increase customer engagement and sales during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with management to streamline processes for improved operational efficiency.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
Team Member
Smoothie King
Doral, FL
09.2024 - 03.2025
- Prepared and blended smoothies according to customer specifications, ensuring high-quality product delivery.
- Maintained cleanliness and organization of work area, adhering to food safety standards.
- Provided exceptional customer service by engaging with customers and addressing their needs efficiently.
- Operated point-of-sale system for processing transactions accurately and swiftly.
Paraprofessional/Elementary Substitute Teacher
Kelly Educational Services
Miami, FL
04.2024 - 12.2024
- Assisted teachers with classroom management and instructional support to enhance student learning experiences.
- Implemented individualized education plans (IEPs) to accommodate diverse student needs effectively.
- Facilitated communication between teachers, students, and parents to promote a collaborative educational environment.
- Monitored student progress and behavior, providing feedback to educators for performance improvement.
- Participated in workshops and seminars to enhance classroom management skills.
- Developed engaging learning activities that aligned with curriculum standards and fostered student participation.
- Encouraged positive social interactions among students through structured group activities and peer support initiatives.
Cashier/Barista/Line Cook
Panera Bread
Doral, FL
12.2021 - 06.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at the end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new staff on register operations and store policies to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation during peak hours.
- Maintained cleanliness and organization of the front area, enhancing overall customer experience.
- Assisted in inventory management by monitoring stock levels and reporting shortages promptly.
- Greeted customers entering store and responded promptly to customer needs.
Education
Marketing
Florida International University
Miami, FL06-2028
High School Diploma -
Miami Arts Studio @Zelda Glazer
Miami, FL05-2023
Skills
- Staff training and development
- Proficient in Microsoft Programs
- Operations management
- Product management
- Marketing
- Customer relations
- Problem resolution
- Sales techniques
- Reliability
- Attention to detail
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager/Director of Customer Relations
GRP MIA SERVICES CORP
10.2025 - 02.2026
Digital Marketing Specialist
Green Street LLC
05.2025 - 09.2025
Team Captain
Smoothie King
12.2024 - 03.2025
Team Member
Smoothie King
09.2024 - 03.2025
Paraprofessional/Elementary Substitute Teacher
Kelly Educational Services
04.2024 - 12.2024
Freelance Web Developer
Freelance
02.2022 - 09.2025
Cashier/Barista/Line Cook
Panera Bread
12.2021 - 06.2022
Marketing
Florida International University
High School Diploma -
Miami Arts Studio @Zelda Glazer