Veronica Quintana
Mesquite
Summary
Customer service associate with 4 years of experience in retail and healthcare environments. Very optimistic, organized, bilingual, and team-oriented, ensuring every customer/patient experience is better than the prior one.
Overview
5
5
years of professional experience
Work History
Opthomalogist Technician
Glaucoma Center Of Texas
Dallas
04.2026 - Current
- Responsible to provide excellent patient care and make sure they leave their appointment with a great experience.
- Took accurate patient histories, including chief complaints, present illnesses, and surgical/family histories, to support effective diagnosis.
- Collaborated with medical staff to coordinate patient care plans.
- Maintained patient records ensuring data integrity and confidentiality.
Customer Service Associate
Sam's club
Dallas
01.2025 - 04.2026
- Responsible for providing great customer service.
- Collaborated with team members to enhance customer service quality.
- Trained on placing orders for department's merchandise.
- Maintained merchandise displays and ensured stock availability.
- Kept work area neat, clean, and well-stocked at all times.
Optometrist Technician
GATEWAY EYE CENTER
Garland
08.2022 - 11.2024
- Responsible for providing excellent patient care.
- Assisted patients with pre-examination procedures and collected medical history to ensure comprehensive evaluation.
- Trained in operating tonometer, auto-refractor, and retinal camera while taking patients' vital signs to support accurate diagnostics.
- Collaborated with medical staff to streamline clinic operations and enhance patient flow.
- Navigated the EHR system and Maximeyes.
- Prepared examination rooms and maintained cleanliness of equipment and instruments.
Customer Service Associate
THE HOME DEPOT
Mesquite
01.2021 - 08.2022
- Provided excellent customer service by actively listening to customers' needs and applying critical thinking to resolve issues, aligning with the company's mission and values.
- Assisted customers with processing returns, exchanges, credit card applications, and other inquiries to ensure satisfaction.
- Trained in curbside pickup and online/phone order fulfillment to support customer service team.
Education
Associate of Science - Cardiovascular Technologist
EL CENTRO DALLAS COMMUNITY COLLEGE
Dallas, TX05-2026
High School Diploma -
NORTH MESQUITE HIGH SCHOO
MESQUITE, TX05-2019
Skills
- Patient care
- Electronic health records
- Medical history collection
- Patient education
- OSHA compliance
- Software proficiency
- Attention to detail
- Time management
- Critical thinking
- Team collaboration
- Team oriented
- Interpersonal skills
- Communication
- Communication skills
- Leadership
- Attentive listening
Languages
English
Professional
Spanish
Professional
Timeline
Opthomalogist Technician
Glaucoma Center Of Texas
04.2026 - Current
Customer Service Associate
Sam's club
01.2025 - 04.2026
Optometrist Technician
GATEWAY EYE CENTER
08.2022 - 11.2024
Customer Service Associate
THE HOME DEPOT
01.2021 - 08.2022
Associate of Science - Cardiovascular Technologist
EL CENTRO DALLAS COMMUNITY COLLEGE
High School Diploma -
NORTH MESQUITE HIGH SCHOO