Veronica Ramirez
Oceanside,CA
Summary
Care Manager with Aegis Shadowridge, skilled in clinical documentation and service coordination. Expertly developed care plans that enhanced patient outcomes and fostered strong relationships through compassionate communication. Proficient in managing complex cases and empowering clients with self-care strategies, ensuring optimal health and well-being.
Overview
26
26
years of professional experience
Work History
Care Manager
Aegis Shadowridge
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
Care Coordinator
Fraternity House Inc.
10.1999 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
Education
Certificate - Medical Assistant
Maric College
Vista, CA07.1999
Skills
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Policy adherence
- ADL support
- Referral management
- Vital sign monitoring
- Technology proficiency
- Heartsaver CPR AED
Languages
Spanish
Native or Bilingual
Timeline
Care Manager
Aegis Shadowridge
09.2023 - Current
Care Coordinator
Fraternity House Inc.
10.1999 - Current
Certificate - Medical Assistant
Maric College
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