Veronica Ramos
Rohnert Park,CA
Summary
Experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Kaiser Permanente
Santa Rosa, CA
05.2018 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided direct patient care and assistance to healthcare team members.5
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Instructed new employees on proper techniques of performing daily tasks.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Service Representative
Kaiser Permanente
Rohnert Park, CA
07.2017 - 05.2018
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Maintained a clean and organized reception area.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Answered patient questions and fielded complaints to resolve issues.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled patient appointments and procedures.
Medical Assistant
Kaiser Permanente
Rohnert Park, CA
01.2011 - 07.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Booker
New York Bagel Company
Rohnert Park, CA
06.2009 - 05.2010
- Prepared and processed payroll.
- Processed accounts payable and receivable transactions.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Monitored cash flow, preparing reports to inform management of financial status.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reviewed employee expense reports for compliance with company policies.
- Compiled monthly financial reports utilizing QuickBooks software.
Education
Vocational School -
Boston Reed College
Santa Rosa, CA11-2010
Skills
- Vital signs monitoring
- HIPAA compliance
- Patient transport
- Medical documentation
- Time management
- Employee training
Education and Training
- UBT Lead 2023-Current
- SEIU-UHW Leadership Academy 2024
- Shop Stewart January 2024- Current
- KFH Structure Bargaining Table May 2024-Current
- Safe Patient Handling Lead March 2024-Current
- Patient Care Technician Lead Champion Program 2024
- PCT Education Lead March 2024-Current
Certification
- BLS Certification
- Safe Patient Handing Certified
Languages
Spanish
Professional
Timeline
Patient Care Technician
Kaiser Permanente
05.2018 - Current
Patient Service Representative
Kaiser Permanente
07.2017 - 05.2018
Medical Assistant
Kaiser Permanente
01.2011 - 07.2017
Booker
New York Bagel Company
06.2009 - 05.2010
Vocational School -
Boston Reed College
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