VERONICA RAMOS
EDINBURG,TX
Summary
Dedicated Customer Service Professional with a passion for enhancing client satisfaction and driving team success. Efficient Certified Lube Technician who maintained high productivity while specializing in fluid changes and minor repairs. Committed to safety standards and continuous learning, delivering exceptional customer experiences through effective problem-solving and time management.
Overview
10
10
years of professional experience
Work History
Certified Lube Technician
Valvoline Instant Oil
Edinburg, TX
08.2025 - 08.2026
- Performed oil changes and fluid top-offs for various vehicle types.
- Checked and filled fluids such as engine oil, transmission fluid, brake fluid, coolant, power steering fluid, and windshield wiper fluid.
- Conducted vehicle inspections to identify maintenance needs and potential issues.
- Operated specialized tools for oil extraction and fluid replacement tasks.
- Ensured compliance with safety protocols and environmental regulations during services.
- Maintained cleanliness and organization of work area and equipment.
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Provided warm greetings to enhance customer experience and provided friendly customer service.
- Ensured shelves were stocked for optimal product availability, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Agent
Maximus
Edinburg, TX
07.2023 - 12.2024
- Conferred with customers by telephone to provide product or service information, process orders, cancel accounts, and address complaints.
- Maintained records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken to ensure comprehensive follow-up.
- Ensured appropriate resolutions were implemented for customer problems, enhancing satisfaction and loyalty.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Teller
Barri Financial Group
Edinburg, TX
02.2021 - 05.2023
- Cashed checks and paid out money after verifying signatures, ensuring accuracy of amounts and account balances.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Informed customers on foreign currency regulations and calculated transaction fees for currency exchanges, enhancing customer understanding.
- Identified and resolved transaction mistakes when debits and credits did not balance, maintaining accuracy in financial records.
Package Maker
Edinburg Citrus Assn
Edinburg, TX
01.2021 - 02.2021
- Inspected containers, materials, and products to ensure adherence to quality and packing specifications.
- Record product, packaging, and order information on specified forms and records.
- Removed completed or defective products and materials, placing them on conveyors or designated loading areas.
- Lined and padded cartons, crates, and containers with hand tools.
Security Guard
Bolt Security
Edinburg, TX
07.2020 - 09.2020
- Patrolled industrial and commercial premises to deter intrusions and secure access points, ensuring safety of property and personnel.
- Ensured safety of premises by systematically locking all access points, including doors and gates.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Documented daily activities and irregularities, including property damage, theft, and unauthorized presence, to maintain accurate security records.
Assistant Manager
Slim Chickens
Mcallen, TX
02.2017 - 05.2019
- Recommended measures to improve work procedures and worker performance, enhancing service quality and job safety.
- Observed and evaluated workers and work procedures to ensure quality standards and service; completed disciplinary write-ups as necessary.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Performed personnel actions, including hiring and firing staff, providing employee orientation and training, and conducting supervisory activities like creating work schedules and organizing employee time sheets.
Education
High School Diploma - General High School Curriculum
Westfield High School
Houston, TXSkills
- Demonstrated expertise in delivering exceptional customer service, efficiently resolving inquiries, and fostering positive client relationships
- Skilled in communication, problem-solving, and utilizing software tools to enhance customer satisfaction and streamline service processes
- Fluid replacement
- Vehicle inspection
- Fluid replacement
- Safety compliance
- Vehicle maintenance
- Transaction processing
- Payment processing
Languages
Bilingual
Availability
Available to start work immediately.
Timeline
Certified Lube Technician
Valvoline Instant Oil
08.2025 - 08.2026
Customer Service Agent
Maximus
07.2023 - 12.2024
Teller
Barri Financial Group
02.2021 - 05.2023
Package Maker
Edinburg Citrus Assn
01.2021 - 02.2021
Security Guard
Bolt Security
07.2020 - 09.2020
Assistant Manager
Slim Chickens
02.2017 - 05.2019
High School Diploma - General High School Curriculum
Westfield High School