Veronica Reveles
West Covina,CA
Summary
Experienced in child support enforcement case documentation and client interview support, with a focus on accurate, compliant records. Skilled in interpersonal communication, conflict resolution, and community outreach. Dedicated to responsive service delivery and audit-ready documentation practices.
Overview
39
39
years of professional experience
Work History
Child Support Specialist II
Los Angeles County
Pomona
05.1987 - Current
- Interviewed families and explained the child support service steps and requirements.
- Facilitated collection activities on delinquent accounts through wage garnishment and property liens to ensure compliance with child support obligations.
- Enforced collection activities on delinquent accounts, including wage garnishment or property liens.
- Negotiated feasible payment arrangements with non-custodial parents to enhance compliance with state child support laws.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Prepared legal paperwork for hearings, reviews, and enforcement actions.
- Analyzed financial information related to income, assets, expenses, and liabilities of noncustodial parents.
- Prepared, reviewed, and maintained accurate case files and records.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Conducted individual interviews with clients to assess their situations and needs. to assess situations, capabilities and problems.
- Responded promptly to complaints filed against the agency by providing detailed explanations regarding policies or procedures associated with child support enforcement.
- Identified appropriate community resources and provided referrals for services.
- Executed outreach activities in local communities to increase awareness of child support services and available resources.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Followed Los Angeles County policies for eligibility, compliance, and documentation.
Administrative Intern
Los Angeles County Department of Human Resources
Los Angeles, California
09.2002 - 09.2004
- Supported County human resources staff with recruitment and onboarding coordination.
- Prepared correspondence, memos, and forms for departmental personnel actions.
- Reviewed personnel files for completeness, accuracy, and confidential storage.
- Provided administrative support to staff members as needed.
- Assisted staff members with administrative tasks.
- Coordinated budget preparation, review, and approval processes for finance staff while mastering key accounting principles.
- Created presentations using Microsoft Office Suite.
- Updated customer records in databases ensuring accuracy of information.
- Assisted finance team in coordinating detailed budget preparation processes., review and approval and mastered key accounting principles.
- Cultivated productive relationships across the organization, receiving outstanding evaluations upon internship completion.
- Engaged in continuous learning activities to improve knowledge of office management procedures and software applications.
- Supported senior administrative staff in the execution of their duties and stepped in during their absence.
- Utilized office software applications to create presentations, spreadsheets, and documents as required.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
Master of Arts - Public Administration
California State University, Fullerton
Fullerton, CA06-2015
Master of Arts - History
California Polytechnic State University Pomona
Pomona, CA06-1989
Skills
- Legal documentation
- Analytical skills
- Planning
- Customer service
- Community outreach
- Conflict resolution
- Written communication
- Interpersonal communication
Timeline
Administrative Intern
Los Angeles County Department of Human Resources
09.2002 - 09.2004
Child Support Specialist II
Los Angeles County
05.1987 - Current
Master of Arts - Public Administration
California State University, Fullerton
Master of Arts - History
California Polytechnic State University Pomona