Veronica Reyna
Monrovia,CA
Summary
Dedicated medical front and back office for over 18 years with a history of modernizing traditional offices to maximize patient satisfaction. Efficiently coordinated and managed surgical and medical appointments. Highly skilled in patient communication, maintaining accurate records and liaising with medical professionals to optimize patient care. Proficient in medical software and committed to providing exceptional service in a fast-paced healthcare environment.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Office Representative I
City of Hope National Medical Center
Glendora, California
07.2025 - 06.2026
- Managed patient inquiries, directing them to appropriate departments to enhance service delivery.
- Coordinated scheduling for appointments and consultations with medical staff.
- Processed medical records and maintained patient confidentiality in compliance.
- Checked in and out patients at front desk, ensuring a seamless experience during visits.
- Coordinate scheduling and care of patients across multiple departments in alignment with patient experience initiatives.
- Promptly answered the telephone, directed calls , transferred and sent messages accurately and responded to routine questions.
- Scheduled all patient appointments including hospital and office follow-ups .
- Accurately verified patients' insurance coverage and entered data into electronic health records .
- Processed prior-authorization requests for treatment approvals.
Surgery Scheduler / Back office
Southern California Neurological Surgery associates
04.2024 - 03.2025
- Scheduled inpatient and outpatient operative procedures at Huntington Memorial Hospital , Glendale Adventist and Huntington Ambulatory Surgery center
- Collaborated with surgeons and administrative staff to develop and implement pre-operative patient care
- Ordered following radiology procedures , Bone density, ultrasounds ,X-rays, MRI and CT scans
- Electronic medical records experience with accessing hospital records and printing proper patient reports for treatment
- Knowledge of medical and hospital operations
- Demonstrated knowledge of medical terminology and CPT / ICD 10 coding
- Communicated to patients about surgeries or tests being scheduled and potential prep-work up needed inquiring about test specifics from necessary parties and gathering patient clinical information as needed
- Roomed patients in exam room , checked vitals
- Checked- out patients with proper test orders by physicians
- Maintained patient records and radiology databases
- Scheduled post-operative follow-up appointments with the physician
- Obtained and entered all authorizations and correspondence relating to scheduled surgeries in EMR/Physician calendar
- Called patients with test results as directed by physician
- Transmit RX prescriptions to pharmacies as prescribed by physician
- Processed pre-op orders (labs,EKG,X-ray,etc) and verified that the pre-op clearance is obtained in a timely manner
- Proper documentation on EPIC of surgeries and all communication with patients
- Disability/FMLA claims paperwork submitted for patients
- Experienced with sutures and staple removals.
Patient Access Representative II
City of Hope
Duarte, USA
05.2023 - 11.2023
- Insurance Verification Input PPO ,HMO,Medicare etc
- Coordinated IVIG and infusion schedules for patients
- Chemotherapy treatment scheduler
- Scheduled clinical assessment appointments for patients
- Processed nursing injection formula orders for patient treatments
- Laboratory orders verified and Scheduled
- Enhanced patient satisfaction through consistent delivery of superior customer service to patients and families
- Answered phone line and efficiently routed messages to appropriate departments
- Ensured all featured patient appointments were confirmed for proper scheduling
- Facilitated access to services at COH facilities by reviewing account documentation to ensure compliance with financial protocols and requirements
- Established accurate patient medical records by efficiently collecting and entering demographic and insurance data into computer database
- Provided patients with itineraries, advance beneficiary notice and written instructions for tests and procedures
- Assured that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing
- Correct pre-registration visit encounter type is linked to the scheduled appointment
Patient Care Coordinator/ Medical Front Desk
Adult & Pediatric American Board of Psychiatry & Neurology
Pasadena, USA
09.2006 - 12.2022
- Scheduled, rescheduled, and verified patient appointments for all physicians, optimizing clinic workflow and patient satisfaction
- Conducted insurance verification for PPO, Optum, Medicare, and Medi-Cal, facilitating seamless patient access to care
- Collected copays, ensuring accurate patient billing and financial accountability
- Processed prescription refills and prior authorizations by coordinating with pharmacies to ensure timely medication access.
- Checked Vital signs ,Blood pressure ,heart rate and temperature
- Ensured accurate documentation of patient medical history
- Prepared EMG and lumbar puncture exam room by organizing necessary equipment and ensuring cleanliness.
- EMR - Electronic Medical Records System Knowledge
- MRI ,CT scan ordering with ICD - 10
Education
Pasadena City College
Pasadena, CA 09.2008 - 08.2009
Mt.San Antonio College
Walnut, CA 08.2005 - 05.2007
High school diploma -
Bloomington High School
BloomingtonSkills
- Patient Care
- Insurance Verification
- Medical and Surgery Scheduling
- EMR Systems
- Epic
- Medical Records
- CPT Coding
- ICD-10
- Medical Terminology
- Medical Office Experience
- HIPAA
- Hospital Experience
Certification
BLS Certification, 06/01/23, American Heart Association
Timeline
Patient Office Representative I
City of Hope National Medical Center
07.2025 - 06.2026
Surgery Scheduler / Back office
Southern California Neurological Surgery associates
04.2024 - 03.2025
Patient Access Representative II
City of Hope
05.2023 - 11.2023
Pasadena City College
09.2008 - 08.2009
Patient Care Coordinator/ Medical Front Desk
Adult & Pediatric American Board of Psychiatry & Neurology
09.2006 - 12.2022
Mt.San Antonio College
08.2005 - 05.2007
High school diploma -
Bloomington High School