VERONICA RIDDLE
Lebanon
Summary
Results-oriented professional experienced in driving operational excellence and business growth. Proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes.
Overview
13
13
years of professional experience
Work History
Business Services Specialist I
Cox Automotive
02.2024 - Current
- Developed policy and procedures to ensure that all employees at all levels of the company are aware of the company's policy on non-compliance
- I sent and tracked compliance forms for Internal and External Users
- Developed a Matrix for CMS Contracts for my upper management to ensure compliance expectations are being met
- Handled ticket requests for users requesting reactivation of their account.
Team Lead
TSI
08.2013 - 12.2023
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Assisted in the recruitment and onboarding of new team members
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Handled confidential and proprietary company data and information with discretion
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts
- Performed skip tracing activities to locate debtors and verify contact information.
Wait Staff Member
Red Lobster
09.2011 - 08.2013
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly
- Efficiently handled multiple tasks simultaneously in a fast-paced environment
- Provided table-side service of food and beverages in an efficient manner
- Followed proper sanitation procedures when cleaning tables, chairs, and floors throughout shift
- Demonstrated excellent customer service skills by anticipating guest needs and responding quickly to requests.
Education
Finance -
Wright State University Lebanon High School
04.2026
Skills
- Team Oriented
- Credit and Collections
- Auto Dialers
- Goals and Performance
- New Hire Training
- Organizational Skills
- Critical Thinking
- Skip Tracking
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Fair Debt Collections Practices
Timeline
Business Services Specialist I
Cox Automotive
02.2024 - Current
Team Lead
TSI
08.2013 - 12.2023
Wait Staff Member
Red Lobster
09.2011 - 08.2013
Finance -
Wright State University Lebanon High School
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