Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Smith

Bossier,Louisiana

Summary

Highly-motivated employee with desire to take on new challenges. Patiently looking to settle into my next career after office closer of my most recent job. Strong worth ethic, adaptability and exceptional interpersonal skills. Impactful communicator and problem solver working effectively and productively with diverse customers and individual needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. 5+ years of customer service experience from food services to office work and customer relations.

Overview

5
5
years of professional experience

Work History

Business Services Specialist I

Cox Enterprises/Automotive
07.2021 - 06.2023
  • Data entry of legal documents
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Bartender

Cantina Laredo
06.2018 - 08.2021
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Some College (No Degree) - Allied Health Sciences

Bossier Parish Community College
Bossier City, LA

Skills

  • Sales
  • Medical Terminology
  • Managing Multiple Tasks
  • Quality Assurance Controls
  • Inbound and Outbound Calling
  • Service Standard Compliance
  • Customer Relations
  • Quote Information
  • Problem-Solving Strengths

Timeline

Business Services Specialist I

Cox Enterprises/Automotive
07.2021 - 06.2023

Bartender

Cantina Laredo
06.2018 - 08.2021

Some College (No Degree) - Allied Health Sciences

Bossier Parish Community College
Rachel Smith