Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Rivera

Summary

Seeking a challenging position within an organization that will allow me the opportunity to utilize my skills, abilities and proven experience in office management and customer service as well provide growth for professional development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Interventional Platform Scheduler II

Stanford Hospital & Clinics, Perioperative Services
Stanford, CA
11.2016 - Current
  • Answer departmental main OR phone line and record accurate detailed messages
  • Schedule Main OR Surgery procedures for doctors in the operating room
  • Communicate with patients, families, staff for patients that are having surgery in the Main OR
  • Maintain departmental correspondence files
  • Provide general clerical assistance as required by Main OR Director, Assistant Supervisor, General Main
  • OR Manager, Anesthesia Scheduler, Main OR Charge Nurse
  • Provide other duties as assigned to support regional functions
  • Maintain office supplies, copiers and supply orders as needed
  • Screen incoming calls for departmental staff
  • Work with clinical educators to orient new staff members to roles as requested.
  • Planned and delegated work to meet project and production goals.

Administrative Assistant

Stanford Hospital & Clinics, Graduate Medical Education
Stanford, CA
09.2015 - 04.2016
  • Provide support to director of Graduate Medical Education
  • Handle heavy telephone and foot traffic with excellent personal skills
  • Process day to day financial transactions
  • Collect, gather, validate data, prepare basic reports on compliance and onboarding checklists
  • Coordinate logistics for all Medical Education activities, meetings and events
  • Prepare recruitment materials and process candidate application
  • Scheduled appointments, meetings and events for management staff.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Administrative Assistant

Healogics, Advanced Wound Care Center
Stanford, CA
09.2014 - 04.2015
  • Received referral on new patients Verified patient coverage
  • Communicated with primary care physicians and insurance companies as needed to obtain authorization for initial visits
  • Documented information on Epic and I-Heal programs, log books
  • Copying documentation to hospital billing department and attending wound healing centers with physicians and directors
  • Obtained insurance information from customers, verified insurance for services
  • Answering phones, greeting customers, routed calls to appropriate staffs, schedule patient appointments
  • Check-in and check-out patients for their appointments as well as scheduling new/ return patients/ surgery /radiology/pre-anesthesia appointments
  • Entered patient charges for billing and verifying charges, reconciling charges as directed

Patient Service Representative

Menlo Medical Clinic
Menlo Park, CA
01.2014 - 05.2014
  • Provided all duties required for patient check-in/ checkout by completing the scheduling, registration and authorization functions
  • Answered appointment phones, high call volumes and schedule new and return patients
  • Provided customer service, problem solving, manage multiple priorities
  • Ability to communicate with all levels of clinic staff and public
  • Ability to work independently as well as integral part of patient care team
  • Knowledge of insurance eligibility, benefits and managed care arrangements
  • Knowledge of medical terminology and navigating electronic medical record systems and to tact under pressure
  • Knowledge of Epic, IDX, EMR in Pediatrics

Patient Service Representative

Palo Alto Medical Foundation
Sunnyvale, CA
01.2012 - 01.2014
  • Provided all duties required for patient check-in/ checkout by completing the scheduling, registration and authorized functions
  • Answer appointment phones, high call volumes and schedule new and return patients
  • Ability to work independently as well as an integral part of patient care team.
  • Knowledge of insurance eligibility, benefits and managed care arrangements.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Clinic Assistant II

Stanford Hospital and Clinics
Palo Alto, CA
04.2011 - 10.2011
  • Provided all duties required for patient check-in/ check-out by completing the scheduling, registration and authorization functions
  • Answer appointment phones, high call volumes and schedule new and return patients
  • Ability to communicate with all levels of clinic staff and public
  • Knowledge of insurance eligibility, benefits and managed care arrangements
  • Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.

Office Specialist II

City of San Jose
San Jose, CA
05.2001 - 08.2010
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Provided arranging travel, scheduling meetings, expense reports, maintaining records or files, responding to visitor and telephone calls from internal or external customers
  • Scanned and indexed documents and plans from Planning, Building, Fire and Public Works Departments for customer online retrievals
  • Trained new regular and temporary staff on center procedures
  • Specialized in assisting customers with reservations for our facilities as well as registrations citywide.

Customer Service Representative

United Airlines
Millbrae, CA
06.1996 - 05.2000
  • Responsible of variety of Customer Service and processing tasks at United Airlines airport terminal involving customer contact, detail-oriented operational duties.
  • Handled customer relations for all cancelled and delayed flight plans.
  • Ensured all crew members and passengers had complete paper credentials for admittance to all countries.
  • Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
  • Responsible to drive a nd operate air stairs up to various types of aircraft in order to en-plane and de-plane passengers as well as perform operations function that included air to ground communication.

Education

Foothill College
11.1998

Carlmont High School
06.1996

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, Powerpoint), Macintosh/OS X, FileMaker Pro
  • EPIC, IDX, Trust Commerce, Electronic Medical Record System, I-Heal, WebPT, Kronos
  • 70 WPM
  • Teamwork and Collaboration
  • Schedule Management
  • HIPAA Compliance, Patient scheduling, medical billing, filing and data archiving
  • Professional telephone etiquette, including the ability to communicate clearly and effectively
  • Excellent writing and verbal skills, legible handwriting
  • Exceptional time management, multi-task oriented, extremely organized, detail oriented
  • Attention to detail

Timeline

Interventional Platform Scheduler II

Stanford Hospital & Clinics, Perioperative Services
11.2016 - Current

Administrative Assistant

Stanford Hospital & Clinics, Graduate Medical Education
09.2015 - 04.2016

Administrative Assistant

Healogics, Advanced Wound Care Center
09.2014 - 04.2015

Patient Service Representative

Menlo Medical Clinic
01.2014 - 05.2014

Patient Service Representative

Palo Alto Medical Foundation
01.2012 - 01.2014

Clinic Assistant II

Stanford Hospital and Clinics
04.2011 - 10.2011

Office Specialist II

City of San Jose
05.2001 - 08.2010

Customer Service Representative

United Airlines
06.1996 - 05.2000

Foothill College

Carlmont High School

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Veronica Rivera