VERONICA RODRIGUEZ
MOSES LAKE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
22
22
years of professional experience
Work History
Patient Services Representative
Confluence Health
09.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Used EPIC to schedule appointments.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Educated patients on medicine and at-home healthcare tools.
- Reviewed daily care slips for doctors.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Taught patients and families to use at-home medical equipment.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
QUALITY AUDITOR
Takata Industries
08.2002 - 05.2016
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Educated and oriented employees to improve compliance with quality control protocols.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Audited activities of workers on production lines and shipping and receiving.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
- Maintained meticulous clinical trial documentation to show compliance with institutional policies and federal regulations.
- Audited clinical trials through review of research protocols and regulations compliance.
Education
GED -
BIGBEND COLLEGE
Moses Lake, WA03.1998
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
Epic
Bilingual
Timeline
Patient Services Representative
Confluence Health
09.2019 - Current
QUALITY AUDITOR
Takata Industries
08.2002 - 05.2016
GED -
BIGBEND COLLEGE
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