Veronica Rodriguez

• Perform professional skincare services including facials, HydraFacials, dermaplaning, and advanced brow and lash treatments.
• Manage daily spa operations including scheduling, inventory, and compliance with sanitation and service standards.
• Train and mentored new estheticians on treatment protocols, retail sales, and exceptional guest service.
• Partner with management to drive team performance, achieve sales goals, increase membership growth, and improve operational efficiency.
• Assist with inventory ordering, stock management, and day-to-day retail operations.
• Support marketing initiatives through social media content creation, local community events, and brand outreach.

Patient Consultation & Treatment:

• Conducted comprehensive skin analyses and patient consultations to identify concerns and determine appropriate treatment options such as Botox, filler, and laser treatments.
• Developed and implemented customized skincare treatment plans in collaboration with the supervising dermatologist and nurses.

Medical Aesthetician:

• Performed a range of medical-grade treatments
• Educated patients on pre- and post-treatment care and recommended a home skincare regimen using high level product knowledge on medical-grade products.
• Maintained a clean, sterile, and organized treatment environment, adhering to all sanitation and safety protocols.
• Accurately documented all patient information, treatment details, and progress in the electronic health record system.
• Stayed current with the latest industry trends, technologies, and best practices in medical aesthetics.
• Participated in ongoing training and certifications as required

Patient Coordination:

• Warmly welcomed patients and managed the check-in and check-out process.
• Verified insurance coverage and eligibility.
• Handled phone inquiries.
• Meticulously maintained patient records.
• Provided exceptional service to ensure patients felt welcomed, comfortable, and well-cared for.

Appointment Management:

• Audited upcoming appointments and confirmed attendance.
• Gathered all necessary information (insurance, intake questions) in advance.
• Proactively managed cancellations by offering earlier slots to waiting patients to keep providers schedules full.

Sales & Education:

• Provided education on skincare products to both patients and staff.
• Handled product sales.

• Drove sales performance by setting and communicating daily goals, and coaching the team on upselling and cross-selling techniques.
• Managed daily store operations, including inventory control, financial reporting, and efficient scheduling to optimize staffing.
• Implemented corporate visual merchandising standards to create an appealing and brand-consistent shopping environment.
• Oversaw loss prevention efforts by enforcing company policies and procedures to minimize shrinkage.
• Recruited, trained, and developed a high-performing team focused on achieving sales targets and providing excellent customer service.
• Analyzed key performance indicators (KPIs) to identify trends, address opportunities, and develop strategies for continuous improvement.
• Resolved customer complaints and issues in a professional and timely manner to ensure customer satisfaction and loyalty.
• Managed all cash handling procedures, including daily reconciliation and bank deposits.