Veronica Rojas
Dallas,TX
Summary
Diligent financial professional bringing several years of excellent performance in management role, strong history in customer service and cash management.
Overview
1
1
Language
18
18
years of professional experience
Work History
Assistant Branch Manager
First National Bank Texas
Dallas
09.2019 - Current
- Assisted branch manager with daily banking operations and staff scheduling
- Trained frontline staff on account services, cash handling, and branch procedures
- Monitored cash supply, vault access, and ATM readiness for branch needs
- Supported loan processing, account opening, and documentation accuracy
- Coached team members on service quality, sales conversations, and branch goals
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided bank leadership in absence of branch manager.
- Developed strategy to achieve target sales goals.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Recruited new staff members through job postings and conducting interviews.
- Networked within communities to identify and capitalize on business opportunities.
- Resolved customer concerns involving deposits, withdrawals, and account issues
Customer Service Representative
Milano Hat Co.
Garland, Texas
10.2008 - 05.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complaints about shipping, returns, and product issues with calm communication.
- Handled order changes, cancellations, and replacement requests with accuracy.
- Processed phone and email orders using company systems and customer records.
- Coordinated with sales and warehouse teams on special orders and fulfillment requests.
- Managed customer inquiries for Milano Hat Co. hat styles, sizing, and order details.
Education
Wylie Hightower School
Wylie, TXSkills
- Cash management
- Account opening
- Sales targeting
- Customer retention
- Conflict resolution
- Strong leadership
- Sales expertise
- Data collection
- 10-key
- Scheduling
- Shipping and receiving
- Call center operations
- Problem-solving
- Microsoft PowerPoint
- Multi-line phone talent
Languages
Spanish
Full Professional
Timeline
Assistant Branch Manager
First National Bank Texas
09.2019 - Current
Customer Service Representative
Milano Hat Co.
10.2008 - 05.2012
Wylie Hightower School