Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VERONICA ROSARIO

Orlando,USA

Summary

Professional with proven track record in leading member services teams. Skilled in conflict resolution, process improvement, and customer relationship management. Known for fostering team collaboration and delivering consistent results in dynamic environments. Strong communication skills, adaptability, and ability to motivate team members to achieve organizational goals.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Sam's Club
10.2016 - Current
  • Curated personalized shopping experiences based on customer preferences and needs.
  • Developed strong relationships with customers to enhance loyalty and satisfaction.
  • Collaborated with store associates to ensure product availability and quality.
  • Streamlined inventory management processes, improving efficiency in product selection.
  • Trained new staff on customer service best practices and product knowledge.

Front End Manager

Sam's Club
10.2016 - Current
  • Led front-end operations to enhance customer experiences and streamline service delivery.
  • Developed training programs for staff, improving product knowledge and service efficiency.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales trends to inform merchandising strategies and promotional initiatives.
  • Managed scheduling to ensure optimal staffing during peak business hours.
  • Fostered team collaboration through regular meetings, boosting morale and communication.
  • Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Evaluated employee performance and made recommendations for improvements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Member Services Team Lead

Sam's Club
10.2016 - Current
  • Supervised member services team, ensuring exceptional customer satisfaction and adherence to company policies.
  • Trained and mentored new team members, fostering a collaborative and efficient work environment.
  • Implemented process improvements that streamlined service delivery and enhanced overall operational efficiency.
  • Addressed member inquiries and concerns, resolving issues promptly to maintain high retention rates.

Education

High School -

Juan Alejo Arizmendi High School
Quebradillas, PR

Skills

  • Highly organized, focused individual who accomplishes assigned tasks efficiently

  • Excellent communication skills

  • Extremely reliable and focused on safety

  • Customer Service oriented

  • Responsible

  • Decision-making

  • Customer service

  • Attention to detail

  • Planning and organization

Languages

English
Spanish

Timeline

Personal Shopper

Sam's Club
10.2016 - Current

Front End Manager

Sam's Club
10.2016 - Current

Member Services Team Lead

Sam's Club
10.2016 - Current

High School -

Juan Alejo Arizmendi High School

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VERONICA ROSARIO