Veronica Rosenblatt
East Falmouth,Massachusetts
Summary
Motivated Internship Student working toward Criminal Justice and Criminology degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of aspects within Records Department of Police Station.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Desk Officer
Falmouth Police Department
10.2023 - Current
- Answering incoming phone calls directed to our departments non-emergency line
- Assisting the public with any information they may be seeking when arriving at the department.
- Increased customer satisfaction by addressing concerns promptly and providing relevant information when needed.
- Helping individuals understand the process of filing a police report, while further assisting with what documents should also be attached.
- Making any necessary copies needed for reports.
- Faxing paperwork to other departments and courts as directed.
- Entering different calls into our computer system for officers.
- Backfill any outstanding information further needed for a report or a current call an officer is on.
- Processing Restraining Order paperwork sent over from the court house and preparing it for service.
- Inputting No Trespass paperwork into our computer system when delivered to the front desk.
- Taking incoming detail requests from numerous companies to put into our Detail System calendar.
Assistant Records Clerk
Falmouth Police Department
10.2023 - Current
- Sort and organize files, spreadsheets, and reports.
- Improved document accessibility with efficient categorization and labeling.
- Process incoming restraining order forms and prepare for service.
- Process incoming harassment order forms and prepare for service.
- Process no trespassing order forms into our computer database.
- Archiving new and previous police records. and various types of reports into computer system.
- Processing new and renewal applications for License to Carry.
- Preforming background checks to attach to License to Carry applications.
- Assisting the public with any questions and information they are seeking when arriving at the department.
- Preparing accident reports for various insurance companies.
- Answering incoming phone calls for any records requests.
- Updating and maintaining filing systems.
Community Service Representative
Falmouth Police Department
07.2023 - 09.2024
- Patrolling on foot in high-demand areas while assisting with traffic flow, enforcing parking regulations, and reporting issues to dispatch and/or sworn officers.
- Engaging with the public to answer any questions and concerns they may have.
- Making sure all individuals are in a safe environment, further enforcing any rules that may be set forth in a given area.
Internship Student
Falmouth Police Department
01.2023 - 06.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted and organized files, spreadsheets, and reports.
- Processed Restraining Order forms
- Processed Harassment Order forms
- Processed No Trespassing Order forms
- Archiving new and previous police records and reports into computer system
- Attending Magistrate Hearings with Court Officer to observe process that occurs in these scenarios
- Attending Court Trials at Falmouth District Court
- Participating in ride along sessions with trained officers at department
Patient Care Assistant (PCA)
MassHealth
05.2021 - 08.2022
- Assisted disabled clients to support independence and well-being.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Retail Sales Associate
Boston Bed Company
01.2016 - 05.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Criminal Justice And Criminology
University of Massachusetts - Boston
Boston, MA05.2024
Skills
- Data entry
- Customer interaction
- Communication skills
- Multitasking ability
- Documentation management
- Administrative support
- Record keeping
Certification
- Criminal Justice Information Services (CJIS).
Timeline
Assistant Desk Officer
Falmouth Police Department
10.2023 - Current
Assistant Records Clerk
Falmouth Police Department
10.2023 - Current
Community Service Representative
Falmouth Police Department
07.2023 - 09.2024
Internship Student
Falmouth Police Department
01.2023 - 06.2023
Patient Care Assistant (PCA)
MassHealth
05.2021 - 08.2022
Retail Sales Associate
Boston Bed Company
01.2016 - 05.2021
Bachelor of Arts - Criminal Justice And Criminology
University of Massachusetts - Boston
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