Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
Veronica Sam-Farmer

Veronica Sam-Farmer

Ypsilanti,MI

Summary

Dedicated Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Flight Attendant

Spirit
Atlanta, GA
10.2022 - 04.2023
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Associate Banker

Chase
Canton, MI
10.2021 - 08.2022
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Managed over 30 escalated phone calls daily by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.

Ramp Agent

DGS Delta Global Services
Lexington, KY
08.2019 - 02.2020
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4-6 flights daily.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using equipment.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.

Cashier

McDonald's
Flint, MI
12.2018 - 07.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Associate of Applied Business - Marketing

Washtenaw Community College
Ann Arbor, MI
05.2023

Skills

  • Team player
  • Interpersonal Skills
  • Active Listening
  • Leadership
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Flexible
  • Speech Clarity
  • Conflict Resolution Techniques
  • Integrity
  • Computer Skills
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Account Management
  • Inbound and Outbound Calling
  • Microsoft Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Flight Attendant

Spirit
10.2022 - 04.2023

Associate Banker

Chase
10.2021 - 08.2022

Ramp Agent

DGS Delta Global Services
08.2019 - 02.2020

Cashier

McDonald's
12.2018 - 07.2019

Associate of Applied Business - Marketing

Washtenaw Community College

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Veronica Sam-Farmer