Veronica Santos
Keller,TX
Summary
Hardworking and reliable focused on going above and beyond to support the team and serve customers. Trained in operations and offering time management abilities. Motivated to continue to learn, in current and future interest. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Team Leader
Schneider National Inc.
01.2023 - Current
- Empowered 12 team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals of productivity, calls, purchasing, and ensure alignment across teams.
- Developed strong relationships with cross-functional teams to improve communication and collaboration between sales and operations.
- Developed and executed training programs that significantly improved team skills and morale.
Southeast Market Owner
Schneider National Inc.
12.2021 - Current
- Provide weekly up to date market intel about inbound freight going to GA, AL, MS and FL across Dallas, TX, Green Bay, WI and Chicago, IL offices.
- Successfully navigated challenging economic conditions by making informed decisions that protected the Southeast market purchasing leading $150 margin in the average load.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Such as natural disasters to produce seasons.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty. This lead to the team's market accountability to grow by 20%.
Carrier Sales Executive
Schneider National Inc.
01.2021 - Current
- Built carrier relationships to service customer freight and source out opportunities that the sales team bring in.
- Managing 15-20 carriers with different fleet sizes, that vary from 10 to 300 trucks. Provide drop trailer, drop & hook, and live solutions to their capacity needs.
- Ensure carriers understand and follow procedures when hauling high value freight, not only for service but for their safety.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Skills
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Purchasing and planning
- Task Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Schneider National Inc.
01.2023 - Current
Southeast Market Owner
Schneider National Inc.
12.2021 - Current
Carrier Sales Executive
Schneider National Inc.
01.2021 - Current
Similar Profiles
Asia McElrathAsia McElrath
Truck Driver at Schneider National Inc.Truck Driver at Schneider National Inc.
Anthony BanachAnthony Banach
OVER THE ROAD PROFESSIONAL CDL CLASS A DRIVER at SCHNEIDER NATIONAL Inc.OVER THE ROAD PROFESSIONAL CDL CLASS A DRIVER at SCHNEIDER NATIONAL Inc.
Toney NealToney Neal
Ambassador at Schneider National Inc.Ambassador at Schneider National Inc.
Todd R CrapserTodd R Crapser
Operations Specialist at Schneider National Inc.Operations Specialist at Schneider National Inc.
Melanie DooleyMelanie Dooley
Receptionist at Weir's Furniture VillageReceptionist at Weir's Furniture Village