Veronica Sepe
Las Vegas,NV
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
7
7
years of professional experience
Work History
Cocktail Server
The Strat Casino and Hotel
01.2018 - 01.2021
- Food Server, Cabana Hostess, Knowledge of prices for cabanas, daybeds, drinks and food
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Cabana Hostess
Westgate Resort and Hotel
03.2017 - 01.2018
- Provided excellent customer service to 5 cabanas and multiple daybeds
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Receptionist
Doggie District
05.2016 - 04.2017
- Keeping front desk tidy and presentable with all necessary material
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Answering questions and addressing complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier, Food Server
Pita Pit
08.2013 - 05.2016
- Maintain clean and tidy checkout areas
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Applied Science - Radiologic Technology
Pima Medical Institute
Las Vegas, NV07.2025
High School Diploma -
Green Valley High School
Las Vegas, NV06.2014
Skills
- First-class customer-care service skills
- Professional and calm composure in demanding situations
- Charming with customers and co-workers
- Self-motivated and enjoy being of service to others
- Shines in stressful work environments multitask well under pressure
Timeline
Cocktail Server
The Strat Casino and Hotel
01.2018 - 01.2021
Cabana Hostess
Westgate Resort and Hotel
03.2017 - 01.2018
Receptionist
Doggie District
05.2016 - 04.2017
Cashier, Food Server
Pita Pit
08.2013 - 05.2016
Associate of Applied Science - Radiologic Technology
Pima Medical Institute
High School Diploma -
Green Valley High School
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