Veronica Serrano
Annandale,VA
Summary
Driven professional with a proven track record at VA Fisher House Medical Center Washington DC, excelling in relationship building and inventory replenishment. Demonstrated ability to enhance client satisfaction and maintain confidentiality, showcasing strong problem-solving skills and a mature, responsible and professional demeanor. Expert in fostering client independence and delivering compassionate care, underpinned by a commitment to efficiency and service excellence.
Overview
15
15
years of professional experience
Work History
Management Assistant
VA Fisher House Medical Center Washington DC
10.2023 - 12.2023
- Created and updated records and files to maintain document compliance.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Conducted research to assist with routine tasks and special projects.
- Maintained inventory stock for linen, placing orders when necessary.
- Followed detailed directions from management to complete daily paperwork.
Independent Caregiver
Self-employed
12.2017 - 08.2019
- Assisted clients with daily living activities, fostering independence and personal growth.
- Developed trusting relationships with both clients and their families through consistent communication and empathetic care provision.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Home Care Provider
Home Instead
01.2009 - 08.2009
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Front Desk Receptionist/Bilingual Customer Service Representative
Container Import LLC
08.2008 - 01.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Thesis - Poultry Farming, Production And Marketing.
Saint Thomas High School
Cochabamba, Bolivia11.2022
No Degree - Parent Educational Advocacy Training Center
Peatc
403 Holiday Court, Warrenton VA 2018606.2020
High School Diploma -
Saint Thomas High School
Cochabamba, Bolvia11.2002
Skills
- Relationship Building
- Customer Engagement
- Professional and mature
- Support Services
- Supply Restocking
- Inventory Replenishment
- Materials Distribution
- Strong Problem Solver
Reading , Learning, Yoga.
I've always enjoyed reading in my spare time. I prefer non-fiction books, they can transport me to different places, expands my knowledge, reduces stress. Along with this, I also like learning new skills recently I have been interested in exploring different languages as they help me explore new cultures that we have in the DMV area.
A couple months ago I've discover the best way to get in shape and meditated at the same time was through Yoga. It really helped me understand my mind and strength of my body.
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
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