LUIS SANTIAGO
Bronx
Summary
Professional maintenance expert prepared for this role with hands-on experience in cleaning and upkeep of facilities. Known for reliability and thoroughness in completing tasks, enhancing operational efficiency. Strong focus on teamwork and adaptability to meet dynamic needs. Possesses practical skills in cleaning, minor repairs, and equipment maintenance.
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Aide
Bronx Family Network
04.2023 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
Maintenance
ABM Building Value
04.2022 - 03.2023
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Elevated customer satisfaction ratings by maintaining a clean environment and promptly addressing concerns from building occupants.
Messenger
Deluxe Delivery Systems
09.2018 - 10.2019
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Documented details about delivery times, problems, and special circumstances.
Service Driver
Triple AAA
09.2018 - 07.2019
- Completed accurate logbooks detailing daily activities for record-keeping purposes as required by company policy or government regulations.
- Performed thorough vehicle inspections to identify maintenance needs and prevent potential issues on the road.
- Provided emergency roadside assistance when needed, showcasing adaptability in challenging situations.
- Increased customer satisfaction by providing timely and efficient service deliveries.
- Addressed any customer concerns promptly and professionally, fostering trust between the company and its clientele.
Porter
Le Pain Quotidien
08.2013 - 06.2014
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Maintained building exteriors for professional, clean presentation standards.
Paid Internship
Harlem Children’s Zone
03.2012 - 08.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Contributed to positive work environment by actively participating in team-building activities.
- Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
Education
CO-OP Tech -School of Cooperative & Technical Education
Bronx, New YorkDiploma -
Samuel Gompers High School
01.2013
Skills
- Basic Carpentry Certificate
- Professional boundaries
- Housekeeping duties
- Responsibility
- Flexibility
- Child supervision
- Maintenance
- Decision-making
- Time management
- Safety awareness
- Problem-solving
- Team leadership
Certification
- OSHA 10 Certified
- OSHA 30 Certified
- First Aid Certification
- Building Maintenance Certificate
- CPR/AED Certification
- Microsoft Word Expert
- Microsoft Excel Expert
- Microsoft Powerpoint Expert
- New York City Driver's License
Timeline
Residential Aide
Bronx Family Network
04.2023 - Current
Maintenance
ABM Building Value
04.2022 - 03.2023
Messenger
Deluxe Delivery Systems
09.2018 - 10.2019
Service Driver
Triple AAA
09.2018 - 07.2019
Porter
Le Pain Quotidien
08.2013 - 06.2014
Paid Internship
Harlem Children’s Zone
03.2012 - 08.2013
- OSHA 10 Certified
- OSHA 30 Certified
- First Aid Certification
- Building Maintenance Certificate
- CPR/AED Certification
- Microsoft Word Expert
- Microsoft Excel Expert
- Microsoft Powerpoint Expert
- New York City Driver's License
CO-OP Tech -School of Cooperative & Technical Education
Diploma -
Samuel Gompers High School
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