VERONICA SMITH
OAKLAND,CA
Summary
Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.
Overview
14
14
years of professional experience
Work History
Travel Merchandiser
The Home Depot
Emeryville, CA
02.2020 - 03.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Assembled quarter and full-size point of purchase promotional displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Travel Coordinator
SEIU-UHW (Addison)
Oakland, CA
07.2019 - 07.2019
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Reviewed, input and paid invoices for travel-related services.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Complied with company standards while preparing internal, informal and official documentation.
- Maintained thorough and accurate records of transactions.
- Verified and finalized arrangements to ensure smooth and efficient travel for all employees.
- Set up domestic and international flights for staff and contractors.
- Maintained client profiles and ensured special requests and reward program information was up-to-date and included in travel planning.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Office Manager
Direct Commerce (McCall Staffing)
San Francisco, CA
02.2019 - 02.2019
- Created reports and presentations.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Handled all incoming business and client requests for information.
- Maintained computer and physical filing systems.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared vendor invoices and processed incoming payments.
- Received, screened and routed incoming calls.
- Ordered all office supplies including ink cartridges, toner and paper.
- Provided complete meeting support including preparing materials and taking notes.
- Handled new-hire orientation and basic recruiting tasks.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for over 30 company employees and guests.
- Solved problems timely and effectively, ensuring customer satisfaction.
Front Desk Receptionist
Daily Journal (McCall Staffing)
San Francisco, CA
01.2019 - 01.2019
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries
- Collected deposits, fees and payments
- Sorted mail and other important data
- Maintained files and records with effective filing systems
- Maintained account records
- Received packages and mail that came to the front desk and dispersed them to the correct employees
Administrative Assistant
Pacific Gas and Electric Co
San Francisco, CA
01.2004 - 01.2013
- Processing 3rd party company rebate applications -first point of contact for contractors to receive rebates - delegate jobs among employees - worked closely with management to insure projects were on track and executed according to time frames - overseeing and proof readings and work from co-workers
- Created detailed customer rebate reports
- Opened and properly distributed incoming mail
- Completed data entry, tracked customer applications and maintained customer applicant rebate tracking system
- Obtained signatures for customer rebates
- Processed client rebate reconciliation, reporting and check requests
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Answered and managed telephone inquiries from clients & vendors and followed up with customer service calls to ensure client satisfaction
Postal Employee
USPS
Oakland, CA
04.2003 - 03.2004
- Sort and process incoming/outgoing mail and packages
- Distributed mail to correct zip codes
- Mail machine operator
Administrative Clerk
AT&T Wireless
South San Francisco, CA
01.2000 - 01.2003
- Answered telephone inquiries from clients, vendors and the public
- Received and routed business correspondence to correct department or staff member
- Provided clerical support to company employees, including copying, faxing and file management
- Wrote professional memorandum, letters and marketing copy
- Answered and quickly redirected up to 20 calls per hour using a switchboard
- Processed applications and ran credit checks for new and existing customers
Education
High School Diploma - undefined
Kahuku High & Intermediate School
Kahuku, HI1997
Skills
- Pleasant demeanor
- Invoice processing
- Project planning
- Microsoft Word/Excel/Windows/Office
- Professional phone etiquette
- Articulate and well-spoken
- Accurate and detailed
- 10-key
- Appointment setting
- Multi-line phone proficiency
- Filing and data archiving
- 50-55 WPM typing speed
- Excellent communication skills
- Customer service-oriented
- Excellent planner and coordinator
Timeline
Travel Merchandiser
The Home Depot
02.2020 - 03.2021
Travel Coordinator
SEIU-UHW (Addison)
07.2019 - 07.2019
Office Manager
Direct Commerce (McCall Staffing)
02.2019 - 02.2019
Front Desk Receptionist
Daily Journal (McCall Staffing)
01.2019 - 01.2019
Administrative Assistant
Pacific Gas and Electric Co
01.2004 - 01.2013
Postal Employee
USPS
04.2003 - 03.2004
Administrative Clerk
AT&T Wireless
01.2000 - 01.2003
High School Diploma - undefined
Kahuku High & Intermediate School