Talethea Nalley

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Scheduled and organized delivery routes.

• Assisted patients with daily living activities, promoting independence and dignity.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

I answered phones and handled customer issues. I setup new customer accounts. I handled truck routes and also monthly and quarterly, state and county reports. I also filled in and weighed trucks in and out.