Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Veronica Sterling
Referral Specialist
Chicago,IL
Work Preference
Summary
Dedicated Referral Specialist known for improving workflow efficiency and reducing referral turnaround time. Strong background in healthcare vocabulary and patient care coordination, poised to leverage expertise for enhanced patient experiences and streamlined operations.
Detail-oriented Referral Specialist with over 30 years in healthcare. Skilled in authorization management and process improvement, consistently enhancing patient satisfaction through effective referral coordination and timely communication with insurance providers.
Referral professional prepared to leverage in-depth knowledge of client referrals and coordination. Known for effectively managing complex referral processes and ensuring seamless client experiences. Focused on team collaboration, adaptability, and achieving consistent results. Skilled in communication and problem-solving, bringing reliability and responsiveness to changing needs.
Overview
31
31
years of professional experience
Work History
Referral Specialist
Advocate Aurora Medical Group
2025 Windsor Drive
09.1995 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed referral tracking systems to enhance workflow efficiency and accuracy.
- Implemented strategies to reduce referral turnaround time, improving patient satisfaction.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Built professional relationships with service providers.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Entered [Type] data using [Software] to document referrals and results.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Processed medical insurance claims and payments.
Education
High School Diploma -
SV Marshall
Tchula Mississippi Skills
- Insurance eligibility verification
- Data entry accuracy
- Healthcare vocabulary
- Authorization management
Timeline
Referral Specialist
Advocate Aurora Medical Group
09.1995 - Current
High School Diploma -
SV Marshall