Veronica Tabares
Germantown,MD
Summary
Dedicated Customer Service Representative with a strong background in client relations and proactive problem-solving. Recognized for enhancing customer satisfaction through effective communication and maintaining a positive, team-oriented environment. Motivated, enthusiastic, and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Anita Pastan, Realtor at Century 21 Redwood
North Bethesda, MD
01.2023 - 09.2026
- Provided outstanding frontline customer support including greeting and assisting all clientele.
- Answered inbound calls, chats and emails promptly in a professional and friendly manner.
- Scheduled appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed all invoices and payments efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Customer Service Representative (Contractor)
Cocoa & Mistletoe
Warrenton, VA
05.2019 - 11.2022
- Pleasantly welcomed visitors, answered incoming phone calls and emails promptly, and maintained the front desk.
- Provided support and assistance with product and service transactions with a friendly and helpful demeanor.
- Performed data entry, records oversight and issue resolution for team members.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Resolved product issues by collaborating with team members and management.
- Collaborated with team members to enhance customer support processes regularly.
Education
Associate of Arts - Business
Montgomery College
Germantown, MD06-2027
Skills
- Customer and client relations
- Complex Problem-solving
- Appointment scheduling
- Microsoft Office
- Relationship Building
- Data entry
- Communication skills
- Team collaboration
- Conflict Resolution
- Office administration
- Project management
- Multi-task management
Timeline
Administrative Assistant
Anita Pastan, Realtor at Century 21 Redwood
01.2023 - 09.2026
Customer Service Representative (Contractor)
Cocoa & Mistletoe
05.2019 - 11.2022
Associate of Arts - Business
Montgomery College