Veronica Toftness
Louisville,KY
Summary
Bilingual Human Resources professional with experience in client support, employee training, and cross-cultural communication. Strong background in customer service, relationship management, and administrative coordination. Detail-oriented and highly organized, with a Master’s degree in Human Resources Management. Passionate about delivering a seamless onboarding experience and supporting employees through clear communication and structured processes.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
JCPenney
Louisville, Kentucky, United States
05.2021 - 09.2021
- Supervised and supported cross functional team members providing training and onboarding guidance for new hires to ensure smooth integration into company processes.
- Delivered high quality customer service, resolving inquiries efficiently and ensuring a positive client experience.
- Collaborated with managers to define roles and responsibilities for new hires.
Marketing and Brand Manager
Montemex
Miami, Florida, United States
01.2019 - 02.2020
- Assisted and organizing marketing events for specific brands such as JARRITOS
- Helped promote the brand at different events and fairs
- Raised brand awareness in the American market through pop up shops and social media campaigns.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Coordinated events and trade shows to promote brand awareness and connect with customers.
Marketing/Sales Associate
Guayaquil City Professional Soccer Club
Guayaquil, Ecuador, Ecuador
12.2017 - 04.2018
- Organized with a team to create marketing strategies for selling season tickets and packages
- Set up promotional meetings from a database of exclusive fan clientele
- Set monthly sell goals for team merchandise
- Communicated with media to promote upcoming team activities and events.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Onboarding Specialist
Emporia CIA LTDA - OTTIE
Ecuador, Ecuador
01.2014 - 01.2015
- Facilitated training sessions for new hires on company policies and procedures.
- Coordinated with various departments to ensure smooth transition into the organization.
- Trained and mentored new team members on company policies, sales procedures, and customer service standards.
- Maintained compliance with company guidelines related to promotions, payments, and security practices.
Education
M.D. - Human Resources Management
Millenia Atlantic University
Miami, FLBachelors in International Business -
Universidad Catolica Santiago de Guayaquil
Guayaquil, Ecuador Skills
- Bilingual communication (English - Spanish)
- Employee onboarding and orientation support
- Client and employee relations
- HR documentation and compliance support
- Training and new hire development
- Multicultural workforce support
- Customer experience management
- Attention to Detail
- Organizational Skills
Technology
- Social media platforms
- Google workspace
- Zoom
- ChatGPT
- Boards
- SKOOL
Locations
- Guayaquil, Ecuador
- Miami, Florida
- Louisville, Kentucky
Timeline
Onboarding Specialist
JCPenney
05.2021 - 09.2021
Marketing and Brand Manager
Montemex
01.2019 - 02.2020
Marketing/Sales Associate
Guayaquil City Professional Soccer Club
12.2017 - 04.2018
Onboarding Specialist
Emporia CIA LTDA - OTTIE
01.2014 - 01.2015
M.D. - Human Resources Management
Millenia Atlantic University
Bachelors in International Business -
Universidad Catolica Santiago de Guayaquil