VERONICA TREVINO
Livingston
Summary
Results-oriented Healthcare Representative with expertise in navigating payer websites and enhancing patient satisfaction through effective communication and customer service. Contributed to revenue development in pharmaceutical sales while managing accounts and overseeing programs. Committed to delivering high-quality service and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Pharmaceutical Representative
Retinal Consultants Medical Group
Modesto
07.2024 - Current
- Secured prior authorizations for medical procedures to ensure timely patient care.
- Coordinated patient appointments for high-cost medication prescriptions to streamline access to necessary treatments.
- Ordered specialty medications through pharmacy management system.
- Verified patient insurance eligibility using system tools.
- Managed team chats and calls from patients and clinic staff to facilitate effective communication and support.
Medical Receptionist
Retinal Consultants Medical Group
Modesto
01.2022 - 07.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Answered and directed incoming phone calls to appropriate staff
- Updated patient records, medical histories, and contact information traceability.
- Handled processing of incoming and outgoing patient referrals to enhance care coordination
- Maintained daily schedule by confirming follow-up appointments with patients
- Verified completion of cash logs to maintain accurate financial records
- Used basic knowledge of medical terminology in daily office tasks.
- Organized paperwork for medical records accurately and efficiently.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Organized paperwork for medical records to maintain accuracy and streamline retrieval processes.
Medical Assistant
Advanced Chiropractic
Merced
07.2021 - 01.2022
- Observed vital signs including temperature, pulse rate, respiration rate, blood pressure, height, and weight measurements accurately and reported them.
- Assisted chiropractors with patient evaluations and treatment plans.
- Managed patient scheduling and maintained appointment records efficiently.
- Prepared examination rooms and ensured cleanliness for patient comfort.
Education
AMA - Administrative Medical Assistant
Milan Institute
Merced, CA 07.2021 - 12.2021
Merced High School
Merced, CASkills
- Medical terminology
- Patient record management
- Payer website navigation
- Customer service
- Problem solving
- Multitask
- Time management
- Team collaboration
- Team player
- Effective communication
- Communication
Timeline
Pharmaceutical Representative
Retinal Consultants Medical Group
07.2024 - Current
Medical Receptionist
Retinal Consultants Medical Group
01.2022 - 07.2024
AMA - Administrative Medical Assistant
Milan Institute
07.2021 - 12.2021
Medical Assistant
Advanced Chiropractic
07.2021 - 01.2022
Merced High School