Veronica Ulloa
Radio One, Inc.
Newnan
18
years of professional experience
Experienced customer service and field service management professional with over 17 years of progressive leadership experience in administrative operations, customer support, scheduling, inventory management, bookkeeping, and service coordination. Strong background in QuickBooks, Alpha system, Kickserv, dispatching, vendor relations, warranty processing, inventory control, and customer account management. Recognized for excellent organizational skills, problem-solving abilities, and maintaining high customer satisfaction while managing multiple responsibilities.
Work History
Field Service Manager
4 Years 10 Months- Manage daily schedules and dispatching for field technicians based on availability and geographic location
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Handle emergency dispatching and resolve scheduling conflicts proactively
- Serve as primary point of contact for customers, technicians, and internal departments regarding service inquiries and complaints
- Support customer satisfaction initiatives and follow up regarding services provided
- Established strong relationships with clients, for future business
- Process invoices and manage work orders through QuickBooks
- Verify technician billable hours and travel time
- Create customer quotes and maintain customer equipment accounts
- Maintain inventory of parts for service and sales teams
- Create purchase orders and manage inventory ordering
- Provide backup support for in-shop. and warranty repair services
- Maintain spreadsheets related to customer maintenance and service operations
- Utilize Alpha system and Kickserv for service management, scheduling, and customer account tracking
- Performed monthly sales tax reporting for the State of Georgia and South Carolina
Customer Service Manager
4 Years 1 Month- Supervised customer support operations while balancing scheduling and administrative responsibilities
- Managed field technician scheduling and dispatch coordination
- Responded to customer inquiries, schedule changes, and service concerns
- Created customer quotes and processed invoices through QuickBooks
- Processed RMA requests and warranty claims with vendors
- Managed equipment repairs, shipments, and in-house bench repairs
- Maintained inventory for sales, repairs, and field service teams
- Generated purchase orders and tracked service-related spreadsheets
- Accomplished multiple tasks within established timeframes
- Performed monthly sales tax reporting for the State of Georgia
Service Scheduler Manager
2 Years 10 Months- Coordinated and monitored daily schedules for field technicians
- Scheduled service appointments and assigned technicians to service calls
- Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
- Processed work orders and verified technician billable hours
- Processed invoices to maintained customer accounts using QuickBooks and Alpha systems
- Processed RMA requests and warranty claims with vendors
- Managed shipments and in-house repair coordination
- Ordered inventory equipment and parts through purchase orders
- Maintained equipment tracking and barcode systems
- Performed monthly sales tax reporting for the State of Georgia
Service Administrator
4 Years 3 Months- Assisted service manager, sales staff, and field service teams
- Provided customer support regarding products, pricing, and services
- Processed equipment repairs, RMAs, and warranty claims
- Managed shipments and in-house repair coordination
- Processed invoices and customer payments using QuickBooks
- Maintained customer account information and equipment activation records using Alpha system
- Managed inventory and equipment barcode tracking
- Performed monthly sales tax reporting for the State of Georgia
Administrative Assistant
1 Year 8 Months- Assisted company president and sales team with daily administrative operations
- Served as primary contact for customers and visitors
- Answered phone calls and responded to emails
- Processed invoices and customer payments through QuickBooks
- Managed customer information and equipment activations through Alpha system
- Created purchase orders and monitored inventory levels
- Ordered office supplies and maintained equipment inventory
- Performed monthly sales tax reporting for the State of Georgia
Education
High School Diploma
Skills
Customer Service Management
Field Service Coordination
Dispatch & Scheduling
QuickBooks
Alpha System
Kickserv
Excel
Google docs
Inventory Management
Purchase Orders & Invoicing
Vendor Relations & Warranty Claims
Equipment Repair Coordination
Administrative Support
Customer Account Management
Microsoft Office & Spreadsheets
Problem Solving & Multitasking
Team Coordination & Communication
Remote team management
Multitasking
Reliability
Self motivation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Field Service Manager
Radio One, Inc.
06.2021 - 04.2026Read More
Customer Service Manager
Radio One, Inc
05.2017 - 06.2021Read More
Service Scheduler Manager
Radio One, Inc.
07.2014 - 05.2017Read More
Service Administrator
Radio One, Inc.
04.2010 - 07.2014Read More
Administrative Assistant
Radio One, Inc
08.2008 - 04.2010Read More
Theodore W Anderson
High School Diploma
Read More