Veronica Uranga
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. 5+ years of experience in sales, proven track record of meeting and exceeding sales targets and strong interpersonal and customer service skills.
Overview
7
7
years of professional experience
Work History
Personal Banker I
Frost Bank
08.2023 - Current
- Participated in training sessions regarding new banking products or services.
- Performed daily balancing of branch's recycler and reconciled discrepancies when necessary.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Created relationships with partners to provide appropriate referrals for clients.
- Performed phone calls to customers to inform them about our products, filling our safe deposit box to over 90% capacity.
- Responded promptly to customer emails, phone calls and requests for information.
Sales Associate| Inbound Expert
Target Corporation
11.2020 - 07.2023
- Ensure accurate inventory counts for over 300-500 items by counting stock and timely identifying and reconciling discrepancies, keeping department's average about 92% accuracy
- Proactively assist over 50-100 customers per shift by delivering exceptional customer service exceeding department goals for revenue
- Exhibited leadership skills by training new team members to ensure high-quality performance and department's success.
Sales Associate
Victoria's Secret
11.2017 - 11.2020
- Anticipated customer needs and provided them with high-quality customer service while upholding brand standards and values to ensure customer satisfaction.
- Actively stayed informed about the latest sales offerings and loyalty program.
- Accurately process all POS transactions.
Education
BBA in Finance -
Texas State University- Mccoy School of Business
Skills
- Advanced Excel Skills
- Data Analytics
- Bilingual
- Detailed oriented
- Time management skills
Timeline
Personal Banker I
Frost Bank
08.2023 - Current
Sales Associate| Inbound Expert
Target Corporation
11.2020 - 07.2023
Sales Associate
Victoria's Secret
11.2017 - 11.2020
BBA in Finance -
Texas State University- Mccoy School of Business
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