Overview
Work History
Education
Skills
Timeline
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Veronica Vacchiano

Overview

6
6
years of professional experience

Work History

Office Manager

MID-ATLANTIC TUFFSKIN, LLC.
Brick, NJ
07.2023 - 07.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Strengthened relationships with external partners by serving as the primary point of contact for communications and contract negotiations.
  • Enhanced team productivity and customer satisfaction by maintaining clear communication channels, diligent scheduling coordination, and providing regular updates on project progress.

Teller Manager

TD BANK
Spring Lake Heights, NJ
03.2022 - 07.2023
  • Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
  • Performed detailed reports on branch activities, performance metrics, and other relevant data for presentation to senior management during periodic review meetings.
  • Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers, while retaining existing clientele.
  • Collaborated with other banking departments to ensure seamless integration of products, services, and customer interactions across all touch points.

Server

CHEFS INTERNATIONAL, INC.
Belmar, NJ
07.2020 - 09.2022
  • Encouraged a point of sale through effective persuasion and upselling, optimizing sales by 15-20%.
  • Assisted other workers to achieve maximum efficiency during peak attendance hours.
  • Enforced and maintained strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.

Loan Opener/Processor

PATRIOT MORTGAGE, LLC.
Freehold, NJ
11.2020 - 01.2022
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment, requiring verifications and follow-ups with the customer and/or internal contacts as needed.
  • Executed high-volume, time-sensitive tasks related to the loan documentation process, which includes researching and problem-solving to ensure compliance with customer loyalty, quality, and timeliness.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Managed a pipeline of 30+ clients in Encompass and presented weekly updates to internal team.

Server

PETE & ELDA'S BAR/CARMEN'S PIZZERIA
Neptune City, NJ
04.2018 - 03.2020
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Managed orders and accompanying financial transactions for 100-200 customers a shift, using digital Point of Sale system.
  • Compiled nightly sales numbers and profits and accurately completed accounting tasks.

Education

Aviation

Ocean Aire Flight School
Bayville, NJ

Aviation

Eagles View Aviation
Wall Township, NJ

Bachelor of Science - Chemistry

Monmouth University
West Long Branch, NJ

Associate of Science - Math/Science

Brookdale Community College
Lincroft, NJ

Skills

  • Encompass
  • Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
  • POS System
  • Encore
  • Salesforce

Timeline

Office Manager

MID-ATLANTIC TUFFSKIN, LLC.
07.2023 - 07.2024

Teller Manager

TD BANK
03.2022 - 07.2023

Loan Opener/Processor

PATRIOT MORTGAGE, LLC.
11.2020 - 01.2022

Server

CHEFS INTERNATIONAL, INC.
07.2020 - 09.2022

Server

PETE & ELDA'S BAR/CARMEN'S PIZZERIA
04.2018 - 03.2020

Bachelor of Science - Chemistry

Monmouth University

Associate of Science - Math/Science

Brookdale Community College

Aviation

Ocean Aire Flight School

Aviation

Eagles View Aviation

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Veronica Vacchiano