Maria Tovar
Chicago,IL
Summary
Detail-oriented and approachable customer service representative with 20 years of diverse administrative support experience across multiple office settings.
Overview
15
15
years of professional experience
Work History
Assistant Office Manager
North Ave Titles and Plates
03.2020 - 01.2025
- Registered vehicles with the Secretary of State and provided new license plates for customers.
- Educated customers on newly acquired products and services.
- Ensured all agents completed paper work completely and followed state and federal regulations before submitting to Secretary of State.
- Managed employee payroll processing duties.
Post Closing Specialist
CIBC Bank
07.2013 - 03.2020
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Worked with warehouse banks to manage shipment of collateral documents.
Post Closing Suspense Analyst
The Federal Savings Bank
06.2010 - 05.2013
- Review and clear loan documentation suspenses on shipped loans.
- Work with underwriters,processors, closers, and management to insure suspended files are cleared and purchased timely and accurately.
- Work directly with title, escrow, insurance companies, etc, to secure additional documentation as required for resolution of suspense conditions.
- Review investor websites for suspense status and guidelines on a daily basis.
Education
Bachelor of Arts - Communications
University of Illinois At Chicago
05-2004
Skills
- Microsoft office
- Encompass
- Metavante
- BankersInsight
- Office administration
- Cash Handling
- Bilingual (Spanish)
Timeline
Assistant Office Manager
North Ave Titles and Plates
03.2020 - 01.2025
Post Closing Specialist
CIBC Bank
07.2013 - 03.2020
Post Closing Suspense Analyst
The Federal Savings Bank
06.2010 - 05.2013
Bachelor of Arts - Communications
University of Illinois At Chicago
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