Veronica Vallejo
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual in Spanish and English (read, write, and speak).
Overview
19
19
years of professional experience
Work History
Front Office Manager
Bee Busy Wellness Center
Houston, TX
04.2010 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Managed office supplies inventory and placed orders when necessary.
- Prepared reports on various projects for management review.
Medical Office Specialist
School of Business
Houston, TX
04.2005 - 02.2006
- Conducted cold calling to local businesses to set up business insurance appointments for an agent.
- Created and modified telemarketing scripts to successfully cold call businesses.
- Performed data entry of patient information into electronic health records system.
Education
Medical Office Specialist Diploma -
Texas School of Business
02.2006
High School Diploma -
Marquez Learning Center
Skills
- Team Leadership
- Attention to Detail
- Conflict Resolution
- Strong Work Ethic
- Relationship Building
- Exceptional customer support
- Effective Multitasking
Timeline
Front Office Manager
Bee Busy Wellness Center
04.2010 - 04.2024
Medical Office Specialist
School of Business
04.2005 - 02.2006
Medical Office Specialist Diploma -
Texas School of Business
High School Diploma -
Marquez Learning Center
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