Verified
This profile is verified using an email address.
VERONICA VERGARA
Tucson,AZ
Summary
Dedicated office assistant with strong customer service skills, time management, and attention to detail. Proven ability to enhance communication and streamline office operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Office Assistant
Sunnyside High School
08.2015 - Current
- Managed daily office operations to ensure efficient workflow and support educational activities.
- Coordinated schedules for staff meetings, events, and student appointments.
- Maintained organized filing system to streamline access to important documents.
- Assisted in preparation of reports and presentations for school administration.
- Expedited document processing with accurate data entry and timely filing.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Oversaw inventory management of office supplies, ensuring availability for staff needs.
- Developed strategies to improve office processes, enhancing overall efficiency.
- Led initiatives to enhance communication between faculty, students, and parents through effective correspondence methods.
Sales Associate
NIKE
05.2024 - 10.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of product features, benefits, and promotions to drive sales.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to achieve store sales goals and maintain visual standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Participated in training sessions to improve product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new staff on cash handling procedures and customer service protocols.
School Security Guard
Sunnyside High School
07.1994 - 06.2015
- Monitored premises to ensure student safety and compliance with school policies.
- Responded promptly to incidents, providing immediate support and intervention as needed.
- Conducted regular patrols of school grounds to deter potential security threats.
- Collaborated with school administration on emergency preparedness drills and safety protocols.
- Maintained accurate incident reports for review by school leadership and law enforcement agencies.
- Developed solid relationships with local law enforcement agencies for improved collaboration in case of emergencies or criminal activity on-campus detection efforts.
- Served as a trusted resource to students, providing support and guidance on personal safety concerns when needed.
- Assisted in the development of emergency response plans for effective crisis management.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
- Organized special event security detail, coordinating logistics to ensure smooth operations while prioritizing attendee safety throughout the event duration.
TEACHERS ASSISTANT
Sunnyside High School
08.1991 - 05.1994
- Assisted teachers in classroom management and lesson execution, fostering positive learning environments.
- Supported the development and implementation of individualized education plans for diverse learners.
- Facilitated small group activities to enhance student engagement and understanding of course material.
- Collaborated with educators to assess student progress and provide tailored feedback for improvement.
- Assisted Teacher with Special needs students Cleaning, feeding
- Helped in Physical Therapy
Sales Associate
Learner New York
08.1988 - 08.1991
- Organized merchandise displays to optimize product visibility and appeal to customers.
- Monitored inventory levels, assisting in stock replenishment and loss prevention efforts.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels and restocked merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - General Studies
Pima Community College
Tucson, AZHigh School Diploma -
SUNNYSIDE HIGH SCHOOL
Tucson, AZ05.1988
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Dedicated team player
- Administrative support
- Office administration
- Prioritizing work
- Mail handling
- Office management
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Scheduling appointments
- Front office management
- Clerical support
- Scheduling
- Document management
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Valid Driver's license
- Team bonding
- Resourceful
- Multi-line phone proficiency
- Event preparation
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
NIKE
05.2024 - 10.2025
Office Assistant
Sunnyside High School
08.2015 - Current
School Security Guard
Sunnyside High School
07.1994 - 06.2015
TEACHERS ASSISTANT
Sunnyside High School
08.1991 - 05.1994
Sales Associate
Learner New York
08.1988 - 08.1991
No Degree - General Studies
Pima Community College
High School Diploma -
SUNNYSIDE HIGH SCHOOL