Summary
Overview
Work History
Education
Skills
Timeline
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VERONICA VERING

Albuquerque,New Mexico

Summary

I am a very positive, hardworking and self-motivated individual who has the knowledge and skill set to succeed in a management position. Skilled in troubleshooting advanced technical issues and establishing a sense of unity between both customers and employees. Dedicated, with exceptional communication and team building abilities.

Overview

14
14
years of professional experience

Work History

Community Expert

T-Mobile
Albuquerque, NM
09.2021 - Current
  • Raised performance in areas of sales, and management of operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping records of daily progress and identifying and rectifying areas for improvement.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • 50+ call inspections weekly for behaviors and provided feedback to maximize performance and productivity.


Elite Expert, Team of Experts

T-Mobile
Albuquerque, NM
01.2018 - 09.2021
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote highest quality job performance.
  • Addressed and mitigated escalated situations to meet company objectives and drive customer satisfaction ratings.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Technical Support Representative

T-Mobile
Albuquerque, NM
06.2008 - 01.2018
  • Worked with customers over the phone and on social media to achieve resolution for technical issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Trained, coached and mentored new hires to ensure maximum production.
  • Exceeded company objectives by finishing top team in the site month over month as an Ignite representative.
  • Assisted in the development of a top revenue generating team.

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
06.2004

Skills

  • Motivational Leadership
  • Product Knowledge
  • Talent development
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and coaching
  • Adaptive team player
  • Constructive Feedback

Timeline

Community Expert

T-Mobile
09.2021 - Current

Elite Expert, Team of Experts

T-Mobile
01.2018 - 09.2021

Technical Support Representative

T-Mobile
06.2008 - 01.2018

High School Diploma -

Rio Rancho High School

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VERONICA VERING